Security Basics mailing list archives
RE: Firewall recommendations?
From: "Jeremy Stinson" <jstinson () quadrix com>
Date: Thu, 13 Mar 2003 11:59:09 -0500
Tier 1 personnel read off of cue cards Tier 2 personnel have some ability to troubleshoot the problem and the ability to send it to tier 3 back @ NetScreen. Since my company has been using NetScreens for so long, we usually only call support if we find a severe bug. In these cases, we are escalated to Tier 3 very quickly. Their support has gotten better of the last year. IMHO Jeremy **************************************************************************** *** My opinions are my our and may or may not represent the opinions of my company. **************************************************************************** *** -----Original Message----- From: John Tolmachoff [mailto:sflist-secbasic () reliance net] Sent: Wednesday, March 12, 2003 1:38 PM To: security-basics () securityfocus com Subject: RE: Firewall recommendations?
Right on their website ;-)
Their site looks different today than it did in October of 2001. Also, I have received an e-mail explaining that their Tier 1 and Tier 2 Techs are outsourced. Tier 3 is in-house. Tier 1 I understand, but Tier 2? Most companies as far as I know would not make you get through 2 levels of support before finally speaking to some one that actually knows something. John Tolmachoff MCSE, CSSA IT Manager, Network Engineer RelianceSoft, Inc. Fullerton, CA 92835 www.reliancesoft.com
Current thread:
- AW: Firewall recommendations?, (continued)
- AW: Firewall recommendations? Thorsten Dampf -- 7stein.net (Mar 07)
- Re: Firewall recommendations? David M. Fetter (Mar 08)
- Re: Firewall recommendations? Chris Travers (Mar 10)
- Re: Firewall recommendations? Bryan S. Sampsel (Mar 11)
- RE: Firewall recommendations? David Ellis (Mar 08)
- Re: Firewall recommendations? Ivan Coric (Mar 08)
- RE: Firewall recommendations? Mark Kelsay (Mar 08)
- RE: Firewall recommendations? John Tolmachoff (Mar 11)
- RE: Firewall recommendations? Jacob (Mar 12)
- RE: Firewall recommendations? John Tolmachoff (Mar 13)
- RE: Firewall recommendations? Jeremy Stinson (Mar 13)
- RE: Firewall recommendations? David Gillett (Mar 17)
- RE: Firewall recommendations? Kevin Saenz (Mar 18)
- RE: Firewall recommendations? John Tolmachoff (Mar 11)
- RE: Firewall recommendations? Bhavin (Mar 12)
- RE: Firewall recommendations? Ernest Lau (Mar 13)
- Re: Firewall recommendations? Myroslav Halecky (Mar 17)