Security Basics mailing list archives
RE: Poor Support from McAfee
From: Anshuman Anil Deshmukh <anshuman () cybage com>
Date: Tue, 28 Dec 2010 21:12:43 +0530
Hi Jonthan, The best support for malware samples is from Symantec. We have experienced that they respond you within 8 hours of submission and sometimes their response is speedy i.e. within 2 hours. They even interact with the customers over the phone for getting more details on the submission or if customer have any concern over the result of submission. Thanks. Regards, Anshuman Anil Deshmukh, Associate Manager, Information Security (ISMS Manager) -----Original Message----- From: listbounce () securityfocus com [mailto:listbounce () securityfocus com] On Behalf Of malwares () yahoo com Sent: Tuesday, December 28, 2010 8:33 AM To: security-basics () securityfocus com Subject: Poor Support from McAfee Hi All, Over the year, it was noted that cases submitted to Mcafee via their portal was either totally no response or no more follow up after the first reply. Does anyone have similar experience? I will also like to find out which Anti-Virus vendor provides the best support from your point of view. Issues we have submitted include 0-day malware and McAfee/Foundstone VA scanner. Majority of the issues were pertaining to Foundstone VA Scanner. To name one issue as an example, we have noted that vulnerability was picked up on a server whereas we have multiple servers which is a complete mirror of the vulnerable one. Apparently these are in the scanning list. We submitted a case to McAfee about the false negative. They got back and we have provided McAfee the Foundstone settings and running their analysis tool "Mer.exe" as per their instructions. It's been a few months and we have followed up with several mails. However to date there is still no reply. This really makes me wonder if there's something wrong with their procedures or the developer/domain expert for Foundstone VA scanner is still around? Regards, Jonthan Gill ------------------------------------------------------------------------ Securing Apache Web Server with thawte Digital Certificate In this guide we examine the importance of Apache-SSL and who needs an SSL certificate. We look at how SSL works, how it benefits your company and how your customers can tell if a site is secure. You will find out how to test, purchase, install and use a thawte Digital Certificate on your Apache web server. Throughout, best practices for set-up are highlighted to help you ensure efficient ongoing management of your encryption keys and digital certificates. http://www.dinclinx.com/Redirect.aspx?36;4175;25;1371;0;5;946;e13b6be442f727 d1 ------------------------------------------------------------------------ "Legal Disclaimer: This electronic message and all contents contain information from Cybage Software Private Limited which may be privileged, confidential, or otherwise protected from disclosure. The information is intended to be for the addressee(s) only. If you are not an addressee, any disclosure, copy, distribution, or use of the contents of this message is strictly prohibited. If you have received this electronic message in error please notify the sender by reply e-mail to and destroy the original message and all copies. Cybage has taken every reasonable precaution to minimize the risk of malicious content in the mail, but is not liable for any damage you may sustain as a result of any malicious content in this e-mail. You should carry out your own malicious content checks before opening the e-mail or attachment." www.cybage.com
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