Re: SurfControl Internet Monitoring/Blocking

["Mike Ciavarella" <mike () box inter-tel net>]

I received similar treatment from them about a year and a half ago regarding
an issue that completely bypassed any filtering that *should have been*
taking place, just like yours. I could get no update from them on the status
of the patch. The patch was released the next day after posting the issue to
this list. There was barely any mention of the huge flaw in the filter
mechanism within the release notes of the patch, and it was buried within
all the other fixes. If I wasn't looking for it, I would have skipped right
over it.  Given it's severity, I was expecting a rather speedy response and
notification as a registered customer that my current version was
ineffective without the patch! I had to pester the tech I contacted about
the flaw to get any info, and what I received was only that it would be
fixed in the next cumulative patch. SurfControl took about a month to
release the patch from the time I notified them. No notification (as far as
I know) ever went out to the customers. I do believe that a notice went to
this list regarding the fix, but that was all.

--Mike