Educause Security Discussion mailing list archives
Re: recommendations for data recovery?
From: "Koerber, Jeff" <jkoerber () TOWSON EDU>
Date: Tue, 27 Sep 2005 12:10:19 -0400
We have used Ontrack Data Recovery and they have performed miracles with recovering data (even on a hard drive that had been overwritten with a new image). The down side is that they aren't cheap. It runs $100 for them to analyze your media. They will then give you a list of files that can be recovered and a quote (usually between $200-2000 additional for a single hard drive) for a full recovery. I have never used them for an RAID array, but I know that they can recover them. If the hard drive is still functional, you can even install their software so they can do a remote recovery which will save you time and shipping. You can get a discount if you use their partner program (see http://www.ontrack.com/partner/). Jeff Koerber Field Support Coordinator Office of Technology Services Towson University Towson, MD -----Original Message----- From: Jeff Giacobbe [mailto:giacobbej () MAIL MONTCLAIR EDU] Sent: Tuesday, September 27, 2005 11:23 AM To: SECURITY () LISTSERV EDUCAUSE EDU Subject: Re: [SECURITY] recommendations for data recovery? Lee- On two occasions we've used a data recovery company called ActionFront (http://www.actionfront.com) and they've been great. You can send them your disks for a free evaluation, and they'll only ask for payment *after* they have successfully recovered your data. All in all a top-notch company and they seem to work miracles recovering data - even from esoteric configs. The first time we used them was to recover two Sun drives that were part of a Solaris Disk Suite striped concatenation volume (say that 3 times fast) And it was an ancient copy of Sol Disk Suite... They recovered it! Best of luck, Jeff Giacobbe Director of Systems, Security, and Networking Montclair State University Lee Weers wrote:
At a previous employment we have used this company to recover a corrupt Exchange database. http://www.ontrack.com -----Original Message----- From: Christopher E. Cramer [mailto:chris.cramer () DUKE EDU] Sent: Monday, August 08, 2005 10:28 AM To: SECURITY () LISTSERV EDUCAUSE EDU Subject: [SECURITY] recommendations for data recovery? Let me start by apologizing to those who receive multiple copies of this, but we're in need of a bit of help. One of the departments at Duke has been using an Apple XServe RAID and ran into a problem. As I understand it, one of the drives went bad. While restoring the replacement, a second drive went bad. The department was able to send the disks off to a data recovery shop which was able to repair at least one of the bad drives. So, in principle, we have the N-1 disks available to restore the data. The problem is that the XServe RAID is not recognizing and incorporating the drives into the array. We're working with Apple on addressing the problem, however, in the meantime we are starting to plan for the contingency that the drives can't be reintegrated into the RAID. We have spoken with the initial data recovery shop about the possibility of taking the data off of all N-1 disks and performing the striping and parity checking necessary to recover the original information. Unfortunately, this appears to be outside of the company's area of expertise. Given that, we are looking for recommendations for data recovery companies who may have done something like this. If you know of anyone who has such experience, please let me know. Sincerely, Chris -- Christopher E. Cramer, Ph.D. University Information Technology Security Officer Duke University, Office of Information Technology 334 Blackwell St., Suite 2106, Durham, NC 27701 PH: 919-660-7003 FAX: 919-668-2953 CELL: 919-210-0528
Current thread:
- recommendations for data recovery? Christopher E. Cramer (Aug 08)
- <Possible follow-ups>
- Re: recommendations for data recovery? Cal Frye (Aug 08)
- Re: recommendations for data recovery? Lee Weers (Sep 27)
- Re: recommendations for data recovery? Jeff Giacobbe (Sep 27)
- Re: recommendations for data recovery? Koerber, Jeff (Sep 27)
- Re: recommendations for data recovery? Christopher E. Cramer (Sep 27)