ITIL in Higher Education?

["Sadler, Connie" <Connie_Sadler () BROWN EDU>]

Is anyone using ITIL yet? I am hearing great things about it, and I know
that some are beginning to look at it in more depth, but if anyone has
positive experience (or any experience, for that matter) using ITIL, I'd
love to get your thoughts.
 
On another note, we are also looking into ISO standards, and I do know
that some of you are utilizing those standards successfully We are
beginning to map our risk management and training plans to the ISO 17799
doc. I wonder if any of the Educause working groups are looking at these
types of standards for higher ed.

Connie J. Sadler, CM, CISSP, CISM, GIAC GSLC 
Director, IT Security, Brown University
Box 1885, Providence, RI 02912
Connie_Sadler () Brown edu
Office: 401-863-7266 
PGP Key: http://pgp.mit.edu:11371/pks/lookup?op=get&search=0x91E38EFB
PGP Fingerprint: DA5F ED84 06D7 1635 4BC7 560D 9A07 80BA 91E3 8EFB