Re: Initial Response to RIAA/MPAA Complaints

[Ken Connelly <Ken.Connelly () UNI EDU>]

In a similar vein to the other responses, we send this back:

This matter will be investigated and dealt with appropriately.
University policy and applicable law prohibit me from providing any
specific details.

-ken

Gregg, Christopher S. wrote:
> Would anyone be willing to share with me the letter/e-mail your school uses
> to respond to an initial RIAA/MPAA complaint?
>
> I recently inherited this process at our school.  Our process is OK, but I
> am trying to make sure we are complying with the requirements without
> overburdening my staff.  I have been able to find good information on the
> web about the processes that various schools are using when handling these
> complaints.  However, I have been unable to find a sample text of a generic
> response letter that says we have received the complaint and we will process
> the complaint per our process.  Maybe that's all it needs to be?
>
> If schools are saying more than that, what is the balance point between
> complying with the DMCA safe-harbor rules, and not handing (or suggesting
> that you technically could hand) over the identities of the student behind
> the names IP address?
>
> I am sure that DMCA has been discussed here to death, but this is one piece
> of the process that I have not run across.
>
> Thanks in advance,
>
> Chris Gregg
> Director of Information Security
> Information Resources and Technologies
> University of St. Thomas
> 2115 Summit Avenue
> St. Paul, Minnesota 55105
> csgregg () stthomas edu

--
- Ken
=================================================================
Ken Connelly             Associate Director, Security and Systems
ITS Network Services                  University of Northern Iowa
email: Ken.Connelly () uni edu   p: (319) 273-5850 f: (319) 273-7373