Re: Tracking periodic tasks

[Frank Barton <bartonf () HUSSON EDU>]

This was a while ago, and we have since changed ITSM software, but when we
were using GLPI, it had the ability to schedule tickets and or tasks. I
used it to auto-create tickets on a schedule so that I could verify
completion.

Frank

On Fri, Jan 15, 2016 at 1:14 PM, Thomas Carter <tcarter () austincollege edu>
wrote:

> As I mentioned in a previous email, we did roll our own at one point in
> the corporate world that was a custom extension of our help desk system
> (Tivoli if I recall). As you mention, I don’t necessarily care who does
> certain tasks or who is on vacation when it needs to be completed, just
> that it got done. I also got used to the supporting documentation which
> could be useful, even if it was primarily for auditors.
>
>
>
> Thomas
>
>
>
> *From:* The EDUCAUSE Security Constituent Group Listserv [mailto:
> SECURITY () LISTSERV EDUCAUSE EDU] *On Behalf Of *Mike Cunningham
> *Sent:* Friday, January 15, 2016 9:47 AM
> *To:* SECURITY () LISTSERV EDUCAUSE EDU
> *Subject:* Re: [SECURITY] Tracking periodic tasks
>
>
>
> I have been looking for something like this also and have almost settled
> on needing to write our own since we have not found anything that would do
> what we want. Standard calendar software with reoccurring tasks can take
> care of a big piece but I wanted something that would be able to trigger
> tasks based on standard semester dates that vary every year. Like “one week
> prior to the first day of fall classes do this….” Or “6 weeks after the
> first day of classes do this….” Or “the first Monday of every month to
> this….”   With all of these configured to deal with that date falling on
> weekend or holiday and with the ability to delegate to another person for a
> set period of time (like vacation weeks). And be totally role based and not
> user based so a task like “Check for patches for all EMS software” would go
> to the “EMS Server Support Admin” and not john.admin () pct edu
> <john.admin () xxx edu>
>
>
>
> *From:* The EDUCAUSE Security Constituent Group Listserv [
> mailto:SECURITY () LISTSERV EDUCAUSE EDU <SECURITY () LISTSERV EDUCAUSE EDU>] *On
> Behalf Of *Thomas Carter
> *Sent:* Friday, January 15, 2016 10:01 AM
> *To:* SECURITY () LISTSERV EDUCAUSE EDU
> *Subject:* [SECURITY] Tracking periodic tasks
>
>
>
> I wanted to ask how others are tracking periodic tasks (i.e. things done
> weekly, monthly, etc) for a team. In a previous life in the corporate world
> I’ve used both home-grown systems and complex team management software to
> ensure and document regulatory compliance, but I’m looking for something
> simpler and cheaper. How does your organization ensure these tasks are done
> by whom?
>
>
>
> Thomas Carter
>
> Network & Operations Manager
>
> Austin College



-- 
Frank Barton
ACMT
IT Systems Administrator
Husson University