Re: KnowBe4 Security & Awareness Training Feedback

[Jason Fried <friedj () SUNYSUFFOLK EDU>]

Good morning,

Common feedback – especially from faculty – for our current product is that this is obviously not built for higher ed, 
but is more industry-agnostic. Would those who have or will responded about KnowBe4 provide their thoughts on that, 
along with that ‘bending of the truth’? Many thanks…

Regards,

Jay
--
Jason Fried
Information Security Officer
Information Technology Services
Suffolk County Community College
O: 631.451.4291 / M: 631.897.6064
@SuffolkITS

From: The EDUCAUSE Security Community Group Listserv <SECURITY () LISTSERV EDUCAUSE EDU> On Behalf Of Frank Barton
Sent: Friday, March 29, 2019 8:50 AM
To: SECURITY () LISTSERV EDUCAUSE EDU
Subject: Re: [SECURITY] KnowBe4 Security & Awareness Training Feedback

Joshua,
 Another "Hello from up in Maine" We are using KnowBe4 for both their Phishing and user education. We have bee happy 
with it, both from an overall content perspective as well as from a management perspective.

I will echo what Chad said. sometimes there are some "degrees" of truth that might be lost, but overall I have been 
happy with the content.

Frank

On Fri, Mar 29, 2019 at 6:30 AM Chad Tracy <ctracy () bates edu<mailto:ctracy () bates edu>> wrote:
Joshua,

Hello from up in Maine. Nice to see the weather finally getting better up here. I PoC'd KnowBe4 a couple years back... 
in short, it came down to price. I had used Knowbe4 for our Phishing platform, which I loved... very easy to use and 
their support was very easy to work with and they were always immediately available. The ISAT was very well presented 
but I had issues with the content - meaning that I took a few of the training modules and completed the quizzes for 
each module and I actually got many of them wrong... What I know to be true with regard to security and what they know 
to be true... well, we have varying truths...lol. I felt that if I had heartburn over the content than I was sure to 
have a ton of feedback from the community.

For what it's worth, I know of one other institution that is moving away from Knowbe4 and back to SANS STH.

**You heading to the Educause Security Conference this year?

Best,

Chad

On Thu, Mar 28, 2019 at 4:19 PM Gomez, Joshua <J.Gomez () snhu edu<mailto:J.Gomez () snhu edu>> wrote:
Hey There,

Are any other Universities currently a customer of KnowBe4?  We are currently considering them for our ISAT content 
provider but wanted to get feedback from an actual customer in Higher Ed. If you feel more comfortable messaging me 
directly, I can be reached at j.gomez () snhu edu<mailto:j.gomez () snhu edu>.

Thanks In advance!


Joshua Gomez | Consultant, Information Security
Information Technology Solutions

[SNHU horizontal logo]




--
Chad Tracy
Director of Information Security, Policy and Compliance
Bates College
207 786-6491


--
Frank Barton, MBA
Security+, ACMT, MCP
IT Systems Administrator
Husson University