funsec mailing list archives
Re: Using twitter as an outage notification
From: Valdis.Kletnieks () vt edu
Date: Mon, 06 Jul 2009 21:28:37 -0400
Seen on NANOG: On Sat, 04 Jul 2009 18:29:22 -1000, Michael Painter said:
"Bonnie Smalley has Internet bragging rights: She has been blocked by Twitter for hand-typing too many tweets in an hour. They thought she was a computer program made to spew spam.
Ms. Smalley, it turns out, is a 100 percent human customer service representative for Comcast. She is one of 10 representatives who reach out to customers through social networks, rather than waiting for them to find Comcast's support site.
http://www.nytimes.com/2009/07/02/technology/personaltech/02basics.html?partner=rss&emc=rss
There's a Dilbert strip in there, fighting to get out.. ;)
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Current thread:
- Re: Using twitter as an outage notification Valdis . Kletnieks (Jul 06)
- Re: Using twitter as an outage notification Tomas L. Byrnes (Jul 06)