funsec mailing list archives

Re: Using twitter as an outage notification


From: Valdis.Kletnieks () vt edu
Date: Mon, 06 Jul 2009 21:28:37 -0400

Seen on NANOG:

On Sat, 04 Jul 2009 18:29:22 -1000, Michael Painter said:

"Bonnie Smalley has Internet bragging rights: She has been blocked by Twitter
for hand-typing too many tweets in an hour. They thought she was a computer
program made to spew spam.

Ms. Smalley, it turns out, is a 100 percent human customer service
representative for Comcast. She is one of 10 representatives who reach out to
customers through social networks, rather than waiting for them to find
Comcast's support site.

http://www.nytimes.com/2009/07/02/technology/personaltech/02basics.html?partner=rss&emc=rss 

There's a Dilbert strip in there, fighting to get out.. ;)


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