No silver lining in this Cloud

[The Security Community <thesecuritycommunity () gmail com>]

http://forums.t-mobile.com/tmbl/?category.id=Sidekick

T-MOBILE AND MICROSOFT/DANGER STATUS UPDATE ON SIDEKICK DATA DISRUPTION

Dear valued T-Mobile Sidekick customers:

T-Mobile and the Sidekick data services provider, Danger, a subsidiary
of Microsoft, are reaching out to express our apologies regarding the
recent Sidekick data service disruption.

We appreciate your patience as Microsoft/Danger continues to work on
maintaining platform stability, and restoring all services for our
Sidekick customers.

Regrettably, based on Microsoft/Danger's latest recovery assessment of
their systems, we must now inform you that personal information stored
on your device - such as contacts, calendar entries, to-do lists or
photos - that is no longer on your Sidekick almost certainly has been
lost as a result of a server failure at Microsoft/Danger. That said,
our teams continue to work around-the-clock in hopes of discovering
some way to recover this information. However, the likelihood of a
successful outcome is extremely low. As such, we wanted to share this
news with you and offer some tips and suggestions to help you rebuild
your personal content. You can find these tips in our Sidekick
Contacts FAQ. We encourage you to visit the Forums on a regular basis
to access the latest updates as well as FAQs regarding this service
disruption.

In addition, we plan to communicate with you on Monday (Oct. 12) the
status of the remaining issues caused by the service disruption,
including the data recovery efforts and the Download Catalog
restoration which we are continuing to resolve. We also will
communicate any additional tips or suggestions that may help in
restoring your content.

We recognize the magnitude of this inconvenience. Our primary efforts
have been focused on restoring our customers' personal content. We
also are considering additional measures for those of you who have
lost your content to help reinforce how valuable you are as a T-Mobile
customer.

We continue to advise customers to NOT reset their device by removing
the battery or letting their battery drain completely, as any personal
content that currently resides on your device will be lost.

Once again, T-Mobile and Microsoft/Danger regret any and all
inconvenience this matter has caused.
_______________________________________________
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