Security Incidents mailing list archives
Re: AOL vs. Koreans
From: Paul Taylor <ptaylor () MARTNET COM>
Date: Wed, 6 Sep 2000 12:52:33 +0000
Even this is not all that great. Our network gets scanned, SYN flodded, poked at wit4h CyberCop & the like, and almost every time I call, I get an idiot on the phone to whom I have to explain exactly *how* a scanner, port probe or a SYN flood works. After the 15th time explaining what a three way handshake is, I get a little upset. We aren't talking tech support here, I'm talking about admins, network guys and the like. It's sad. Paul On Sat, 2 Sep 2000, Erik Tayler wrote:
While sending an e-mail to AOL [ or any other large ISP for that matter ] is convenient [ however largely unproductive ], nothing beats the old-fashioned telephone call. You are less likely to receive a canned response from a live support person, mainly because you can yell at them until they understand what you are talking about. Give it a try. There are so many people sending mail to the INCIDENTS list about how they receive "canned" e-mail from certain places, a simple solution would be to simply pick up your phone and press 11 numbers. Erik Tayler 14x Network Security http://www.14x.net -----Original Message----- From: Incidents Mailing List [mailto:INCIDENTS () SECURITYFOCUS COM]On Behalf Of Brian Battle Sent: Thursday, August 31, 2000 4:46 PM To: INCIDENTS () SECURITYFOCUS COM Subject: AOL vs. Koreans I recently had someone from AOL scanning our domain quite intesively so I thought what the hell, lets see what AOLs response would be. So I sent off an email with the logs to them and an hour later got a canned message telling me how to install virus protection software. The mail is listed below (and no, I'm not an AOL customer). You'd think they would at least come up with a canned response to send to systems administrators that kind of made sense. Makes me wonder what is worse, no response from the Korean domains that scan us, or the big bloated american as apple pie AOL sending me canned responses as to how to install virus protection software. Next thing you know, they'll be sending me free AOL disks when I report incidents.... Dear Member, Thank you for contacting America Online's Community Action Team. Based on the information in your e-mail, a "Trojan Horse" file may have been downloaded onto your computer and could be causing your AOL software to malfunction. A Trojan Horse is a computer program that's designed to look like something fun or attractive -- like a game or screen saver -- but its true purpose is completely different. Trojan Horses are distributed as files attached to e-mail or web pages, which is why we recommend that you never download an email attachment sent to you by someone you don't know and are very careful about what you download from web pages on the Internet. Some Trojan Horse programs are designed to send your AOL password to another person. This gives that person access to your account. The instructions below describe how to download the FREE evaluation version of McAfee VirusScan Software. This software is designed to disable Trojan Horse programs. There are five steps to this process (instructions for each procedure follow): A. Download the McAfee VirusScan Software. B. Install the McAfee VirusScan Software. C. Run an initial virus check. D. Download the special driver (file) that detects Trojans and run the virus check again. E. Change your America Online password. Before you begin... Before downloading the McAfee VirusScan Software, check to make sure that AOL is set to automatically decompress files at sign off. Log on to AOL and do the following: 1. Click on My AOL 2. Click on Preferences 3. Click on Download 4. Verify "Automatically Decompress Files At Sign-off" is checked 5. Close Download 6. Close Preferences Now you are ready to begin downloading the VirusScan software. A. To download McAfee Virus Scan Software: 1. Sign on to America Online and go to Keyword: <A HREF="aol://1722:ComputerProtection">Computer Protection</A>. (To go to a keyword, type it into the text entry field on the toolbar and click Go) 2. Click Anti-Virus Center, then click <A HREF="aol://4344:2452.virus_2.26157383.578950318">Download</A> the VirusScan free demo right now. This will bring you to the Tools and Solutions window. 3. Click on Demo Version. 4. Select the VirusScan v4.0.3 for Win95/98 version. 5. Click the Download Now button - then click Save. 6. After the file has finished downloading click OK. 7. Click Exit on the File menu to exit America Online. When you exit America Online, the file you just downloaded should automatically unzip. (If the file did not automatically unzip after exiting, you will need to unzip it using a third-party program, such as WinZip or PKZip.) B. To Install the VirusScan software: 1. From the Windows Desktop click on Start. 2. Select Find. Select Files or Folders. 3. In the Named: box, type: 3V98. 4. In the Look In box, select (C:) (or the drive AOL is installed on) from the list. 5. Make sure there is a check mark in the Include Subfolders check box. 6. Click Find Now. 7. This will find a folder called 3V98i403. Double-click on the folder. (If more than one folder is found, double-click on the one that has no file extension.) 8. Double click on SETUP.EXE. (This will automatically install the VirusScan software. You may be prompted to restart you computer before running an initial virus check.) C. Run an initial virus check: 1. On the Windows 95/98 Taskbar, click Start. Point to the Programs folder, then point to McAfee VirusScan. Select McAfee VirusScan Central. 2. When the McAfee window appears, click Scan. A window will appear asking if you would like to purchase the McAfee VirusScan program once your evaluation trial ends. Click the appropriate button. 3. In the Scan In field, select the drive to be scanned (i.e., C:\). 4. If there is not a check mark in the Include Subfolders check box, click once in the check box to select it. 5. Click Scan Now. 6. If a virus is found, please choose Clean or Delete. D. To download the special driver update: 1. Sign back on to America Online and go to Keyword: <A HREF="aol://1722:ComputerProtection">Computer Protection</A>. 2. Click <A HREF="aol://4344:2452.virus_2.26157383.578950318">Download</A> the VirusScan free demo right now. This will bring you back to the Tools and Solutions window 3. Click Free Driver Update. 4. Select the Extra.dat file and click Download Now. 5. You want to save the Extra.dat file in the folder called Network Associates. To find this folder click the down arrow on the field labeled Save in: Select C: > Program Files > Network Associates. 6. Click Save to download the file. 7. Click Exit on the File menu to exit America Online. 8. Repeat the steps listed in section C above to run an updated virus check. E. To change your America Online password: 1. Sign on to America Online. 2. Go to Keyword: <A HREF="aol://1722:password">Password</A> and select a new password. Remember, taking a few minutes to check the security of your computer and AOL account now can save you time and inconvenience later. Please take advantage of this opportunity to assure your online safety. If you need further assistance with the McAfee's software, you can contact their website (<A HREF="http://www.mcafee.com/">www.McAfee.com</A>). If you have any comments or questions please send mail to <A HREF="mailto: TOSGeneral">TOSGeneral</A>. Regards, Shaun Community Action Team America Online, Inc. P.S. -- America Online is doing everything possible to keep our Internet online community as safe and secure as possible. To learn more about the dangers of Trojan Horses or computer viruses, please visit the following areas: the Computer Protection Center at Keyword: <A HREF="aol://1722:ComputerProtection">Computer Protection</A> and AOL Neighborhood Watch at Keyword: <A HREF="aol://1722:NeighborhoodWatch">Neighbor hood Watch</A>, where you can find other online safety tips.
Current thread:
- AOL vs. Koreans Brian Battle (Sep 01)
- Re: AOL vs. Koreans Erik Tayler (Sep 03)
- Re: AOL vs. Koreans Paul Taylor (Sep 06)
- Re: AOL vs. Koreans Jose Nazario (Sep 06)
- Re: AOL vs. Koreans Paul Taylor (Sep 06)
- <Possible follow-ups>
- Re: AOL vs. Koreans Chris Laycock (Sep 12)
- Re: AOL vs. Koreans Erik Tayler (Sep 03)