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IP: STANDARDS ON HIGH-SPEED NET SERVICE MAY SET NATIONAL PATTERN
From: David Farber <farber () cis upenn edu>
Date: Thu, 7 Oct 1999 17:33:40 -0400
X-Sender: craig () mail lw net Date: Thu, 7 Oct 1999 12:43:47 -0400 To: OpenDTV Mail List <OpenDTV () pcube com> From: Craig Birkmaier <craig () pcube com> STANDARDS ON HIGH-SPEED NET SERVICE MAY SET NATIONAL PATTERN Following a large number of complaints about the quality of AT&T's AtHome Internet service, the Fremont City Council in Fremont, Calif., was expected Tuesday night to adopt rules requiring AtHome to offer the same levels of service as cable TV, a move that analysts say has broad ramifications for the entire industry. In addition to frequent outages and slow downloads, Fremont subscribers to AtHome often had very long waits for service calls. The new rules, proposed by an advisory committee consisting of AT&T employees as well as AtHome customers, would require AT&T to answer 90 percent of support calls within 30 seconds and to fix 95 percent of problems resulting in a loss of service within 24 hours. As the monopoly holder of the local cable franchise, AT&T must obey Fremont's city regulations. While Los Angeles has already passed similar rules, Fremont is of particular interest to cable operators and local governments because the city was chosen three years ago for the first commercial launch of AtHome. (Los Angeles Times 10/06/99)
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- IP: STANDARDS ON HIGH-SPEED NET SERVICE MAY SET NATIONAL PATTERN David Farber (Oct 07)