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IP: For a change, good service (Apple)
From: David Farber <dfarber () earthlink net>
Date: Fri, 19 Apr 2002 09:15:47 -0500
My experiences also djf -----Original Message----- From: Joel Orr <joel () joelorr com> Date: Fri, 19 Apr 2002 09:40:44 To: Dave Farber <farber () cis upenn edu> Subject: For a change, good service (Apple) With all the horror stories, I thought it would be nice to hear this. The latch on my iBook broke, somehow. I called Apple (under warranty). Apple warned me it would be 7-10 days. Since getting the latch fixed locally would have been $345, I moved my data, etc., and agreed to the mail-in. Airborne showed up with a box the next morning. I sent off the iBook. Three days later, Airborne was back, with my iBook repaired. No charge. Sometimes computer companies exceed one's expectations. Joel Orr For archives see: http://www.interesting-people.org/archives/interesting-people/
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- IP: For a change, good service (Apple) David Farber (Apr 19)