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IP: A Network Solutions Experience
From: David Farber <dave () farber net>
Date: Wed, 02 Jan 2002 19:16:14 -0500
Date: Wed, 02 Jan 2002 15:40:26 -0800 To: Dave Farber <farber () cis upenn edu> From: Steve Caine <shc () cfg com> Subject: A Network Solutions Experience Dave, I thought you might find the following amusing. We've got something like 100 domains, with registration dates going back to 1986. Last week, 13 of them came due for renewal. They sent me 13 separate invoices via first-class US mail. I went to the NSI web site and found that renewing more than one at a time now requires an "account". I've never had such, but they had a mechanism for retrieving the account number and, then, the password. The account retrieval system said each of the domains didn't exist, but they did find my email address & sent me an account number. Unfortunately, the password retrieval mechanism said the account number did not exist. I telephoned and actually got a real person on the second ring after navigating the menu tree. I explained my problem and the representative looked up my domains and said the problem was they were so old, they were registered before the account system was introduced. I asked if she could make me an account and assign the domains to it. She said that was not possible and the only way to renew was to do each one with an individual, complete online transaction. I asked how to do that so that American Express would not put a hold on my card when they saw all those identical transaction is a short time (I've had that happen). She put me on hold and than told me that her supervisor said the best way was to renew only one each day. I thanked her and hung up. I guess it's time to find a new registrar :-( Steve.
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