Cornell vs. Google Answers

[Dave Farber <dave () farber net>]

> From: GLIGOR1 () aol com
> Date: Sun, 14 Sep 2003 11:36:04 EDT
> Subject: Cornell vs. Google Answers
>
>
> *Library Journal News Wire, Sept. 10 - It was Cornell reference librarians 
> versus the giant search engine Google in a showdown - well, study - to see 
> whether librarians' free services could compete against Google Answers, a 
> reference service that charges a fee.  Anne Kenney, associate university 
> librarian, told the LJ that the librarians wanted to examine why people 
> would pay for a service available for free at libraries.  Cornell's 
> librarians did better than Google's staff, "but only slightly."  Kenney 
> says that's not a bad thing:  "If for instance an outside provider can 
> adequately address simple reference questions at one-fifth the cost of 
> doing so in-house, why duplicate the service?"  The complete paper is 
> available at <http://www.dlib.org/dlib/june03/kenney/06kenney.html>.

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