Interesting People mailing list archives
Lingo no longer VoIP service from hell but kid on the block trying very hard
From: David Farber <dave () farber net>
Date: Sun, 15 Aug 2004 10:00:27 -0400
Begin forwarded message: From: Richard Wiggins <richard.wiggins () gmail com> Date: August 15, 2004 8:35:58 AM EDT To: David Farber <dave () farber net>Subject: Re: [IP] Lingo no longer VoIP service from hell but kid on the block trying very hard
Reply-To: Richard Wiggins <richard.wiggins () gmail com> Dave, A wise football coach once said "I wasn't as dumb as y'all thought I was when we were losing, and I'm not as smart as y'all think I am now that we're winning." With all due respect: Gordon Cook gets lousy customer service from a VOIP startup, uses the bully pulpit of I-P to denounce the company, and now a vice president of the firm gives Gordon personal customer service. So Gordon withdraws his vitriol. What do we know about the company as a result? One data point of horrible service tells us virtually nothing. Now Gordon has his own personal vice president to provide customer service, so from now on, his experience tells us nothing about what the average customer observes. We're left not knowing whether this company serves its customers well or not. All we know is that small Internet firms jump when denounced on I-P. I'm glad Gordon feels better, but it's a little worrisome to see the bully pulpit used in this way. /rich ------------------------------------- You are subscribed as interesting-people () lists elistx com To manage your subscription, go to http://v2.listbox.com/member/?listname=ip Archives at: http://www.interesting-people.org/archives/interesting-people/
Current thread:
- Lingo no longer VoIP service from hell but kid on the block trying very hard David Farber (Aug 14)
- <Possible follow-ups>
- Lingo no longer VoIP service from hell but kid on the block trying very hard David Farber (Aug 15)
- Re: Lingo no longer VoIP service from hell but kid on the block trying very hard David Farber (Aug 15)