Interesting People mailing list archives
Don't bank on privacy
From: Dave Farber <dave () farber net>
Date: Thu, 22 Jan 2004 19:34:13 -0500
Delivered-To: dfarber+ () ux13 sp cs cmu edu X-Sender: @ (Unverified) Date: Mon, 19 Jan 2004 09:29:30 -0500 To: undisclosed-recipient:; From: Monty Solomon <monty () roscom com> Subject: Don't bank on privacy Don't bank on privacy Most bank Web sites fall short when it comes to customer privacy, convenience and responsiveness, a study found. By Richard Burnett Sentinel Staff Writer Posted January 14, 2004 Tina Williams knows little about what her bank does with her personal information. The privacy policy is wordy and tough to decode. She doesn't read it when it arrives in the mail. She also doesn't read the disclosure statements when she's banking online. "Like most other privacy policies, it is long and boring and confusing," said the substitute schoolteacher, who lives in Lake Mary. "My feeling is, as long as you don't share my personal information the wrong way, I'll trust you. Luckily, so far, I haven't had any problem." Online-banking customers deserve better, however, according to a new study of banks' online operations. Despite banks' increasing Internet savvy, too many financial institutions still fall short when it comes to customer privacy, convenience and responsiveness, according to a report by The Customer Respect Group, a research and consulting firm based in Bellevue, Wash. ... http://www.orlandosentinel.com/business/orl-bizbanksonline14011404jan14,1,7297658.story ------------------------------------- You are subscribed as interesting-people () lists elistx com To manage your subscription, go to http://v2.listbox.com/member/?listname=ip Archives at: http://www.interesting-people.org/archives/interesting-people/
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- Don't bank on privacy Dave Farber (Jan 22)