OUTSOURCING OUTRAGE GOING OUT OF STYLE

[David Farber <dave () farber net>]

Begin forwarded message:

From: Dewayne Hendricks <dewayne () warpspeed com>
Date: July 14, 2004 3:11:48 PM EDT
To: Dewayne-Net Technology List <dewayne-net () warpspeed com>
Subject: [Dewayne-Net] OUTSOURCING OUTRAGE GOING OUT OF STYLE
Reply-To: dewayne () warpspeed com

OUTSOURCING OUTRAGE GOING OUT OF STYLE

     The clamor against the outsourcing to India of computer software  
and
back-office services appears to have faded substantially. Infosys chief
executive Nandan M. Nilekani says: "The backlash against outsourcing has
abated, customer spending is on the rise, and we have redesigned  
ourselves
internally to take advantage of the vast opportunities." According to  
Sunil
Mehta of India's leading software industry trade body: "The debate about
outsourcing appears to have moved from an emotional, anecdotal,  
job-losses
plane to a more sober, balanced one about the advantages of  
globalization of
services." Ironically, the anti-outsourcing clamor in the U.S. has  
actually
turned out to be good for the outsourcing business. Partha Iyengar,  
research
director for Gartner explains: "The backlash proved a gold mine of free
publicity for Indian outsourcing companies," and the U.S.-based CEO of  
iGate
Global Solutions (operates in Bangalore, India) says: "The backlash  
issue
made outsourcing so mainstream that even my barber was speaking
knowledgeably about outsourcing." (New York Times 14 Jul 2004)

<http://www.nytimes.com/2004/07/14/business/worldbusiness/ 
14infosys.html>


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