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on the lighter side DOA iMac
From: David Farber <dave () farber net>
Date: Sun, 09 Jan 2005 09:33:09 -0500
------ Forwarded Message From: Barry Ritholtz <ritholtz () optonline net> Date: Sun, 09 Jan 2005 07:56:04 -0500 To: Dave Farber <dave () farber net> Subject: DOA iMac Hi Dave, I'm curious if any other IP-ers have this experience with a shipper: My new G5 iMac arrives -- only it has a thin pink stripe down the center of the screen. Tech support is very helpful, we run a few tests. They declare it DOA -- email me a shipping tag. I carefully pack the Mac up, and take it to FedExKinkos to ship to Cupertino -- we seal it up, attach the shipping label. So far, a bad situation -- a brand new dead PC -- is moving along better than expected. Minor headaches, but all parties involved were very helpful. I ask for a receipt, and -- here's where things get odd -- KinkosFedEx says they don't do that. No receipt? Um, excuse me? I am handing you over $1,800 worth of hardware -- admittedly DOA hardware -- but its still 2 grand worth of computer that I am responsible for. The guy at Kinko'sFedEx says: "Sorry, we can't give you a receipt, unless you pay for the shipping - - and Apple paid for it. Keep a copy of your print out of the label as a receipt. Or you can wait for the driver to arrive, and watch him scan it into the shipment." This is a seriously flawed process; If FedEx loses it, then I have no proof I entrusted it to them; Or an unscrupulous person can pretend to have shipped a DOA PC (which is really fine), and blame the receiptless FedEx, keeping the merch. Either way, its potentially not good for either party. I cannot wait 2 hours to watch the driver scan it into the system; Nor am I going to place $2,000 worth of hardware I am responsible for into the hands of a stranger. But I have an idea. Do it yourself reciept : Snap a shot of the boxed Mac in Kinkos on the LG phone, email myself the photo -- Voila! Instant reciept! (you can see the photo of the iMac G5 at the Glen Cove Road Kinkos Fed Ex in Greenvale NY here: http://bigpicture.typepad.com/writing/2005/01/fed_ex_receipt_.html ) Even better, my car's GPS places me in the Kinko's parking lot. I don't know how long e911 keeps records, but it should show my location of where the emailed photo was made from -- FedEx Kinkos. So now I feel I have covered myself against loss, but was this really necessary? Has anyone else had any issues with getting receipts from shippers? Hey Fed Ex. How about a reciept next time . . . Barry L. Ritholtz Chief Market Strategist Maxim Group britholtz () maximgrp com (212) 895-3614 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~ The Big Picture: A blog of capital markets, geopolitics, with a dash of film and music! http://bigpicture.typepad.com/comments/ ------ End of Forwarded Message ------------------------------------- You are subscribed as interesting-people () lists elistx com To manage your subscription, go to http://v2.listbox.com/member/?listname=ip Archives at: http://www.interesting-people.org/archives/interesting-people/
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- on the lighter side DOA iMac David Farber (Jan 09)