CMU New Service Management Degree Announced

[David Farber <dave () farber net>]

________________________________________
From: Bill Hefley [escm () cs cmu edu]
Sent: Thursday, July 10, 2008 11:27 AM
To: David Farber
Subject: New Service Management Degree Announced

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The Master of Science in Information Technology in IT Service Management (MSIT-ITSM) degree program is a new offering 
of the Institute for Software Research, a unit of Carnegie Mellon University's School of Computer Science. Ranked as 
one of the top 25 universities in the United States, Carnegie Mellon is a private research university with a 
distinctive mix of programs in computer science, robotics, engineering, the sciences, business, public policy, fine 
arts and the humanities. More than 10,000 undergraduate and graduate students receive an education characterized by its 
focus on creating and implementing solutions to solve real problems, interdisciplinary collaboration, and innovation.

The ITSM program is a fourteen month, intensive, on-campus master's program designed to meet the needs of professionals 
who wish to gain the required skills while spending a minimum amount of time outside the workforce. The ITSM curriculum 
provides a comprehensive program integrating technology, management, and organizational strategy. It emphasizes the 
importance of, and interrelationships among, technology, management, and strategy for successful careers in the 
services industry.  This program builds on Carnegie Mellon's strengths in the Institute for Software Research, the IT 
Services Qualification Center (ITSqc), and several years experience in teaching service management courses in the 
graduate programs.

Carnegie Mellon is accepting applications for the first offering of the MSIT-ITSM degree in August 2008 and for the 
second offering, beginning in 2009.  For more information see our press 
release<http://rs6.net/tn.jsp?e=001v7QSbAoNQf9wC-1HuVXRumaKe6KkXgKU3WR6snpD52TJhB5KjooAVz4XjPdBV5QGbPYaauzTg0BkSSPi1Baohys-rR_oZYb3Br4Qvk9UhftOyp3P8t-8MfZT3uTVG8tp7tlXqqKoxKSDV1ixHmo3TQ==>.

For information about supporting this program or sponsoring project courses, please contact Dr. Bill Hefley, MSIT-ITSM 
Program Director, at weh+msit () cs cmu edu<mailto:weh+msit () cs cmu edu>.


Bill Hefley, Ph.D.
Associate Teaching Professor
Institute for Software Research
Carnegie Mellon University


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