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Wireless Providers Lock in Consumers with Abusive Fees
From: David Farber <dave () farber net>
Date: Fri, 13 Jun 2008 09:10:23 -0400
Begin forwarded message: From: dewayne () warpspeed com (Dewayne Hendricks) Date: June 12, 2008 10:29:20 AM EDT To: Dewayne-Net Technology List <xyzzy () warpspeed com>Subject: [Dewayne-Net] Wireless Providers Lock in Consumers with Abusive Fees
WIRELESS PROVIDERS LOCK IN CONSUMERS WITH ABUSIVE FEES [SOURCE: USAToday, AUTHOR: Editorial staff][Commentary] Picture a business where dissatisfied customers have to pay a penalty to stop doing business with you. Sounds like a dream of a business to own, but not one you'd want to patronize. Well, you don't have to imagine such a business. It exists, and if you're one of the nation's 255 million cellphone subscribers, you're already a customer. Consumer advocates fear that the Federal Communications Commission will grant an industry's wish -- and leave customers in the cold. FCC Chairman Kevin Martin promises that won't happen. The main goal "is to protect consumers," he told us. "If the commission is going to take jurisdiction, then we need to have rules." Those rules should leave lawsuits to the courts and ensure that disgruntled consumers don't have to stay tethered to cellphone providers they'd rather hang up on.
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- Wireless Providers Lock in Consumers with Abusive Fees David Farber (Jun 13)