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Verizon responds to FCC regarding doubled ETF fees and mystery $1.99 charges
From: Dave Farber <dave () farber net>
Date: Mon, 21 Dec 2009 17:32:33 -0500
Begin forwarded message:
From: Lauren Weinstein <lauren () vortex com> Date: December 21, 2009 4:11:40 PM EST To: nnsquad () nnsquad orgSubject: [ NNSquad ] Verizon responds to FCC regarding doubled ETF fees and mystery $1.99 charges
Verizon responds to FCC regarding doubled ETF fees and mystery $1.99 chargesThe link below is the full 12/18/09 PDF document in which Verizon responds to FCC queries about their doubling of the ETF (Early Termination Fee) for "advanced devices" -- and Verizon's "explanation" of the mysterious $1.99 charges that Verizon customers have been complaining about nationwide. I will not here address in detail the "rumors" being circulated suggesting that Verizon is internally *quite* happy with the revenue that these $1.99 charges (triggered by access to the Internet by users who do not have data plans) have generated. I will note though that regardless of Verizon's gobbledegook explanation of pre-programmed buttons and navigating away from home pages, if Verizon wanted to really fix this, all that they'd need to do is force the user to make an affirmative selection (with default being NO) the first time that the "Mobile Web" was accessed, to confirm that this was really their intent, and making clear in the process that additional charges would be triggered if the subscriber did not have a data plan. This should require just a few minutes of coding. I'm sure the FiOS wizards could figure this out if they wanted to. http://bit.ly/6ZCbWb (FCC [pdf]) --Lauren-- NNSquad Moderator
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- Verizon responds to FCC regarding doubled ETF fees and mystery $1.99 charges Dave Farber (Dec 21)