Re: Nielsen and the Reply-to-All Conundrum

[David Farber <dave () farber net>]

Begin forwarded message:

From: Joel M Snyder <Joel.Snyder () Opus1 COM>
Date: June 11, 2009 4:28:29 PM EDT
To: dave () farber net
Cc: ip <ip () v2 listbox com>, jspira () basex com
Subject: Re: [IP] Nielsen and the Reply-to-All Conundrum

In Microsoft Exchange 2010 (now in beta testing), Microsoft has  
'noticed' the problem and added MailTips (an analogy to ToolTips) to  
both the Outlook client and the webmail (Outlook Web Access) interface.

For example, when you add a distribution list to a recipient list in a  
message, MailTips will warn you if there are a large number of  
recipients you are sending to.  You'll also get advice (at the moment  
you address a message) telling you if the recipient is out-of-office,  
if attachments are too large, etc.

In addition, MailTips has the option of letting the email manager  
define rules which could, for example, warn the sender if there are  
too many recipients.

While removing the function of the "Reply All" button is clearly one  
approach, it's nice to have a more education-based or feedback-based  
approach to both training users not to send to too many recipients, or  
that they might have, inadvertently, sent to a large number.  After a  
couple of decades, we as an industry (and Microsoft as our biggest  
software vendor) are beginning to learn...

jms
(not a Microsoft shill, but a product reviewer who tested Exchange  
2010 for Network World)



--
Joel M Snyder, 1404 East Lind Road, Tucson, AZ, 85719
Senior Partner, Opus One       Phone: +1 520 324 0494
jms () Opus1 COM                http://www.opus1.com/jms




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