Interesting People mailing list archives
I didn't cancel my Uber account...
From: "Dave Farber" <dave () farber net>
Date: Fri, 24 Feb 2017 09:28:32 +0000
---------- Forwarded message --------- From: Paul Saffo <paul () saffo com> Date: Fri, Feb 24, 2017 at 12:25 AM Subject: I didn't cancel my Uber account... To: Dave Farber <dave () farber net> I didn’t cancel my Uber account. Uber never gave me the chance. Shortly after the JFK incident, I sent a message through Uber’s feedback form expressing my disgust with their behavior. I did not request to have my account deleted (I could have simply done that myself). I naively thought that as a customer witha perfect rating, I might have some small influence when my note was aggregated with all the other communications coming in. Uber simply deleted my account. No explanation, no attempt to communicate a meaningful reply to my note — they just deleted my account. Morbidly curious to see whether this was a careless call center error or corporate policy, I have sent several follow-on messages asking them to explain themselves. Nothing but form email gibberish sent back. No explanation provided. If they treat customers with this sort of contempt, god only knows what it must be like to work there. Oh, wait. Thanks to Susan Fowler, we already know. -p ------------------------------------------- Archives: https://www.listbox.com/member/archive/247/=now RSS Feed: https://www.listbox.com/member/archive/rss/247/18849915-ae8fa580 Modify Your Subscription: https://www.listbox.com/member/?member_id=18849915&id_secret=18849915-aa268125 Unsubscribe Now: https://www.listbox.com/unsubscribe/?member_id=18849915&id_secret=18849915-32545cb4&post_id=20170224042850:A4641B08-FA73-11E6-B126-699EBDDDB970 Powered by Listbox: http://www.listbox.com
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- I didn't cancel my Uber account... Dave Farber (Feb 24)