logging systems/software

[richard welty <welty () balltown cma com>]

i'll take advantage of the relative quiet to ask quick (and hopefully
non-controversial) question...

does anyone have any particular favorites for reasonable cost
logging/tracking systems for trouble reports, outage reports, customer
service problems, and complaints (such as might be received about spam
at an abuse address)?

we need to select something here soon, as we're going to actually be in
business shortly.

thanks,
  richard (soon to be welty () inet-solutions net)