Re: MCI outages (summary)

["J.D. Falk" <jdfalk () cybernothing org>]

On Jun 26, Robert_Gutierrez () 3com com wrote: 

> (I hope the formatting is OK.  I'm not a Lotus Notes fan ...)

        Switch to a fixed-width font and you should be okay.

> For those ISP/IBP's out there, can a BGP peer open a trouble ticket with
> you to have a problem looked at?  Or does the "paying customer" have to
> open the TT.  What if I can't get the "paying customer" to open up the TT

        If a peer is having trouble getting to one of our paying
        customers, I'd certainly open a ticket -- it's a real
        problem that needs to be fixed, so it doesn't matter if
        it was the customer or a peer or our monitoring system
        or some guy walking past on the sidewalk who noticed the
        sign on the door who tells us about it.

        Of course, I'd then immediately contact the customer to
        (a) make sure they know we're working on it, and (b) make
        sure they want it worked on.  The customer always has a
        right to be down if they so choose.  *grin*

***********************************************************************
J.D. Falk                                        voice: +1-415-482-2840         
Supervisor, Network Operations                     fax: +1-415-482-2844
PRIORI NETWORKS, INC.                             http://www.priori.net
           "The People You Know.  The People You Trust."
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