nanog mailing list archives
Re: Horrible Service Agreements
From: Phil Howard <phil () charon milepost com>
Date: Sun, 30 Nov 1997 00:46:14 -0600 (CST)
On Sat, 29 Nov 1997, Phil Howard wrote:Now, I understand the need to be able to terminate spam havens. I also understand the need to require your customers to use compatible and reliable equipment.So do I. So is the strange clause about hiding the backbone name the one you are worried most about?Actually, no. What I'm worried about is that under both contracts we've seen so far (From two different providers) if a single customer sends spam (or even flames another user, the way they're written) and our upstream finds out, then they have the right to terminate immediately without notice to us AND then require us to pay for the remaining service. Sprint's policy is much better which basically states: "Complaints about customers or end-users of a Sprint IP customer will be forwarded to the Sprint IP customer's hostmaster for action. If irresponsible or illegal activity continues, then the Sprint IP customer's Products and Services may be subject to termination or other action as Sprint deems appropriate without notice."
It does seems to be a better set of terms. But you need to remember that the whole SPAM thing has gotten so big that the providers are knee-jerking to get it solved. Every major and minor backbone provider has been hit with SPAM related problems in one way or another. They do what you to take pre-emptive measures, from like terms for your own customers, to hardening all your servers, routers, and whatever else, to limit SPAM as much as is possible. What you want are terms that defer any termination should you have an uncontrolled incedent. But they may want terms in return that require you to pay all their losses from it. And that can be extensive, too.
I have no problem with that. We'd just like to be able to get out of a contract under the (unlikely) circumstance that we are either unable or unwilling to comply with their requirements - Without paying up to $20,000.
Then you need to make yourself attractive. Unfortunately it is a sellers market, especially in remote locations that want discount prices.
This is for the Montana Internet Corporation. (Haven't changed the names on the internic records yet.) I'm on the board of directors and one of the system administrators.
That sure makes it sound small. So how big is it? Big enough to cover the whole state? Soon? How about hauling your own lines right up to MAE-WEST and CHI-NAP or something? Something comes to mind about beggars can't be... It's business out there. What does your own lawyer (legal department) say about it?
We could "afford" to drag a T1, although it would put a fairly deep strain on our resources. That isn't the issue. Basically, if we stick with MCI, AT&T, etc. (I.E telcos) we can easily get T1 service + loop for under $3k. I'm just leery of getting 30 days further down the road with ISP #3 just to find that they have the same terms in their contract which they won't let us see until we agree to a proposal which takes them 30 days to produce.
So you aren't attractive enough to them to get them to bring in the contract and proposal at the same time? Can't you tell the sales people that bring in the proposals to bring the contract with them, too? Or are they not even making the visit to Montana? It all sounds to me like lawyers who better understand how other lawyers think, might need to be in on this. And there aren't many on NANOG. In a market like Dallas, Texas, there is a lot more willingness to negotiate the deal. But then, they are typically getting the same $2500/mo with the loop that often only needs to run down the street a ways. Well, the big boys are getting that because they know they are good. The smaller ones are discounting and you get what you pay for, too. -- Phil Howard | a5b7c6d2 () dumbads8 com stop5ads () s8p4a0m7 net crash277 () no5where net phil | end9it13 () spammer7 org stop1504 () no9where net stop1ads () no4place net at | stop5it5 () dumb5ads net no37ads1 () spam4mer com blow4me4 () s0p2a0m0 net milepost | crash375 () lame7ads com eat66me6 () anywhere org suck4it4 () no98ads5 org dot | suck1it8 () nowhere2 org ads1suck () spammer9 edu end4it87 () no40ads6 com com | eat2this () no95ads5 net end2ads5 () noplace6 org end5it84 () dumbads1 net
Current thread:
- Horrible Service Agreements Forrest W. Christian (Nov 29)
- Re: Horrible Service Agreements Phil Howard (Nov 29)
- Re: Horrible Service Agreements Jon Lewis (Nov 29)
- Re: Horrible Service Agreements Phil Howard (Nov 29)
- Re: Horrible Service Agreements Eric Osborne (Nov 29)
- Message not available
- Re: Horrible Service Agreements Jay R. Ashworth (Nov 30)
- Re: Horrible Service Agreements Jon Lewis (Nov 29)
- Re: Horrible Service Agreements Forrest W. Christian (Nov 29)
- Re: Horrible Service Agreements Phil Howard (Nov 29)
- Re: Horrible Service Agreements Jerry Scharf (Nov 30)
- Re: Horrible Service Agreements Phil Howard (Nov 29)
- <Possible follow-ups>
- Re: Horrible Service Agreements Sean Donelan (Nov 30)