nanog mailing list archives
Re: [NOOP] 24x7 NOC..
From: "J.D. Falk" <jdfalk () priori net>
Date: Thu, 2 Oct 1997 17:00:54 -0700
On Oct 2, Steve Miller <smiller () corp webtv net> wrote:
We work 4/10hr days, Sun/Mon/Tue/Wed or Wed/Thur/Fri/Sat. People get three days off in a row, including one weekend day. We have our staff meetings/ training on Wednesday afternoons. We overlap the split weeks with Senior/Supervisory staff who work M-F and tie the two ends of the week together. The only ones who are left out are the overnight crew. A night supervisor is responsible for communication/training with them.
Keeping the night shift informed and included in what's going on is very important. I spent a few months as night NOC supervisor at a large ISP on the East Coast and was never sure what was going on -- not because of any failing on the part of my supervisor (hi Jason), but more because there wasn't any mechanism in place for communicating most projects & such with the night staff besides word of mouth from whoever worked late that day. I actually know almost as much about what's going on at night there now, after moving all the way across the country, as I did when I showed up for work every night. That's one of the reasons that I and my cow orkers at that previous job I mentioned actually liked having rotating shifts; it meant we'd never be stuck always working at night and never knowing what's going on, or always working during the busiest times. As long as the schedule is sent out a couple weeks or even months in advance, people can plan their lives around it. ********************************************************* J.D. Falk voice: +1-650-482-2840 Supervisor, Network Operations fax: +1-650-482-2844 PRIORI NETWORKS, INC. http://www.priori.net "The People You Know. The People You Trust." *********************************************************
Current thread:
- [NOOP] 24x7 NOC.. Jamie Rishaw (Oct 02)
- Re: [NOOP] 24x7 NOC.. Aaron (Oct 02)
- Re: [NOOP] 24x7 NOC.. Paul Ferguson (Oct 02)
- Re: [NOOP] 24x7 NOC.. Steve Miller (Oct 02)
- Re: [NOOP] 24x7 NOC.. Perry E. Metzger (Oct 02)
- Re: [NOOP] 24x7 NOC.. Robert Perfetti (Oct 03)
- Re: [NOOP] 24x7 NOC.. Selina F. Priestley (Oct 03)
- Re: [NOOP] 24x7 NOC.. Perry E. Metzger (Oct 02)
- Re: [NOOP] 24x7 NOC.. J.D. Falk (Oct 02)
- Re: [NOOP] 24x7 NOC.. Kent W. England (Oct 02)
- Re: [NOOP] 24x7 NOC.. J.D. Falk (Oct 02)
- Re: [NOOP] 24x7 NOC.. Jared Mauch (Oct 02)
- Re: [NOOP] 24x7 NOC.. Aaron (Oct 02)
- Re: [NOOP] 24x7 NOC.. Doug McClure (Oct 03)
- Re: [NOOP] 24x7 NOC.. Debra Kelly (Oct 03)
- Re: [techteam] Re: [NOOP] 24x7 NOC.. Rostand Reymund Lim Abear (Oct 03)
- <Possible follow-ups>
- Re: [NOOP] 24x7 NOC.. Tim Salo (Oct 03)