Re: UUNET security contacts

["Christopher L. Morrow" <cmorrow () UU NET>]

On Tue, 14 Nov 2000, Chris Kilbourn wrote:

> At 2:33 PM +0100 11/14/00, Simon Leinen wrote:
> > > > > > > "dh" == David Harmelin <david.harmelin () dante org uk> writes:
> > > Does anybody have a security-related email address at UUNET, which
> > > is actually read by a human?
> >
> > The procedure is to call them on the phone (24/7 support), as has been
> > explained recently on this mailing list:
> >
> > http://nic.merit.edu/mail.archives/html/nanog/msg05535.html
> >
> > Since you're a direct customer of UUnet this should definitely work.
>
> I would beg to differ. It didn't work for us last Thursday night.

Chris, please give me a specific time, date and engineer's name you spoke
with. My engineers were on site until past 11:30pm that evening and did
NOT get a phone call from you, your corporation or someone claiming to be
you.

> We (well, one of my folks called,) during a ping flood from
> another UUNet customer, and were soundly rebuffed by the UUNet
> rep on the other end of the line.

Do you have specifics about te incident (something you might want to send
in private email or a phone call) that I can use to track this down a bit
more?

> Contrary to the rhetoric on the list from Chris, we did not get
> the help we were supposed to get during this event.

Which number did you call?? And which engineer did you speak with?

--Chris