Re: OT-ish: netsol facist contact info?

[deeann mikula <deeann () telerama com>]

On Thu, 12 Apr 2001, Alexei Roudnev wrote:

> netsol is an excellent example of American, braimnless, 24x7 service support which
> is useless for the smart people and does exist for the dumb ones.

i beg to differ.

while i am hardly the person to defend netsol, i think your comments
are a gross exaggeration and a blind generalization.  how big is your
sample set that you are drawing this conclusion from?

i phone netsol 3-4 times a week, for the past 2 years.  each time i
do, i get ambiguities straightened out, domains modified manually by
the support person, or the updated report (nic handle report, domain
status report, etc.)  that i requested.  i call the business support
group, which maybe you don't have access to.  (based on the volume of
requests that we process, we are shuffled off to the business
support.)

granted, i am often calling because their automated system has lost or
misconstrued my response/request.  but when i do talk to their support
team, i am always satisfied.  it would be impossible to do business
with them if i could not reach a clueful human who makes everything
ok.


deeann m.m. mikula

network administrator
telerama internet -- http://www.telerama.com
abuse () telerama com/spam () telerama com
1.877.688.3200x501

> My example:
>
> begin:
> Me: I payed extra 35$, can you confirm that domain will be renewed for extra one
> year, I does not see it on the whois?
> NS: If you did not payed, use our web to pay. If you had _last_ notification,
> dismiss it.
> Me: I know; but I am asking you about my extra payment - if my friend payed 70$
> and I payed 35$ for the same domain, what will really happen?
> NS: If you did not payed, you can do it by the web. If you have _fginal_
> notification, dismiss it. etc.
>
> goto begin
>
> Just the same as to ask questions to  the typewriter...
>
>
> ----- Original Message -----
> From: "Cerqua, Toby" <tcerqua () platinumsystems net>
> To: <nanog () merit edu>
> Sent: Thursday, April 12, 2001 7:26 AM
> Subject: OT-ish: netsol facist contact info?
>
>
> > i've been trying to get through to nanog for months now to do a simple
> > address change. of course i used their form correctly -- several times, in
> > fact -- and i've exchanged emails with some lackey on the problem. once i
> > made the problem clear, communications dropped off sharply. anyone know a
> > contact with a clue? i'd rather get this done *before* the time runs out and
> > i lose the name.
> >
> > thanks much. of course, please respond off-list.
> >
> > -t