Re: AT&T Broadband

[Simon Higgs <simon () higgs com>]

At 09:48 PM 12/18/01 -0800, you wrote:

> On Tue, Dec 18, 2001 at 08:04:30PM -0600, Matthew S. Hallacy wrote:
> > Yes, this is correct.
>
>         Sounds like an issue for the e-mail or telephone support
> people at your provider, then.  It's amazing what you can find
> out by actually picking up a telephone these days.

Call AT&T Broadband's tier one support for help ("er... you need to check 
the web site, have you pushed the on button on your computer, er... sir?")?

You're kidding, right? After escalating to their tier three, they still 
couldn't handle a simple call to fix the DNS on the netblock I was on. I 
was stupid enough to think they could. Never again.



Best Regards,

Simon

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