nanog mailing list archives

Re: I've just tried new.net's plugin. Don't.


From: Scott Francis <scott () virtualis com>
Date: Thu, 15 Mar 2001 15:41:05 -0800


On Thu, Mar 15, 2001 at 09:40:28PM +0000, Stephen J. Wilcox had this to say:

OK, I just created Wilcox's law of customer support.. 

this states that for every choice you give users the number of potential
problems increases proportianally.

s/proportionally/exponentially/

After all, customers interact with other customers, and worse, with sales folk.

-- 
Scott Francis           scott@   [work:] v i r t u a l i s . c o m
Systems Analyst     darkuncle@   [home:] d a r k u n c l e . n e t
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               illum oportet crescere me autem minui




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