Dave Hughes says raspberries to qwest Fwd: RE: you see you simply are not a big enough customer Fwd: Kudos to Qwest

[Gordon Cook <cook () cookreport com>]

> From: "Dave Hughes" <dave () oldcolo com>
> To: "'Gordon Cook'" <cook () cookreport com>
> Subject: RE: you see you simply are not a big enough customer Fwd: 
> Kudos to Qwest
> Date: Tue, 9 Jul 2002 15:52:43 -0600
> MIME-Version: 1.0
> X-Priority: 3 (Normal)
> Importance: Normal
>
> Put this in the nanog list.
>
> Raspberries to Qwest
>
> And Qwest has been unable to disconnect a T-1 local loop to me for 6
> months and is still trying to bill us - for no service....
>
> Dave Hughes
> dave () oldcolo com

Cook:  I have heard the full story on the phone from Dave.  It is 
remarkable.  many hours spent trying to meticulously jump through 
every  qwest hoop  -  all to no avail.   a loose translation from 
memory is -- keep your customer and his imaginary revenue on the 
books forever by making sure that part of your operation can never 
determine that he has left.   revenue gaining side becomes responsive 
- just black hole anything that looses revenue



> -----Original Message-----
> From: Gordon Cook [mailto:cook () cookreport com]
> Sent: Tuesday, July 09, 2002 2:28 PM
> To: dave () oldcolo com
> Subject: you see you simply are not a big enough customer Fwd: Kudos to
> Qwest
>
> > Delivered-To: nanog-outgoing () trapdoor merit edu
> > Delivered-To: nanog () trapdoor merit edu
> > Delivered-To: nanog () merit edu
> > From: "Vincent J. Bono" <vbono () vinny org>
> > To: <nanog () merit edu>
> > Subject: Kudos to Qwest
> > Date: Tue, 9 Jul 2002 16:00:58 -0400
> > MIME-Version: 1.0
> > X-Priority: 3
> > Sender: owner-nanog () merit edu
> > Precedence: bulk
> > X-Loop: nanog
> >
> >
> > We always hear the worst but I just thought I would plug Qwest in that
> they
> > just installed an OC-12 point to point cross country for me in 27 hours
> from
> > time of order.  This included cross connects at Level3.
>
> --


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