nanog mailing list archives
RE: Help with bad announcement from UUnet
From: James Smith <jsmith () PRESIDIO com>
Date: Fri, 29 Mar 2002 12:05:43 -0500
I would generally agree that non-paying customers should not get top-shelf service, but when it is someone with clue calling (your people should be able to tell, they should be clueful to a degree) about an issue that is being sourced from your network, or transits your network, is it not an issue that you should be involved in anyway? Why wait for the call from your upstream when you can get a jump on the problem? James H. Smith II NNCDS NNCSE Systems Engineer The Presidio Corporation Yeah, I know, top-posting is frowned upon. I have other bad habits... -----Original Message----- From: fingers [mailto:fingers () fingers co za] Sent: Friday, March 29, 2002 11:51 AM To: Leo Bicknell Cc: nanog () merit edu Subject: Re: Help with bad announcement from UUnet Hi
Note that in both cases, b0rken-noc takes a single call, so their load is unchanged. The second case adds a call to both my-upstream-noc, and b0rken-noc-upstream-noc. It would seem going direct would put a lower load on NOC's in general, which presumably would let them spend more time on problems and provide better service.
surely a noc's first responsability is to direct customers? even if the other network experiencing the problem may affect said customer, the service is not just about connectivity, but also about trying to deal with calls in the best possible manner. if more time were spent on non-customers, a paying customer would end up losing out on that warm fuzzy feeling when his call is answered promptly, the person he speaks to actually listens, and his general experience interacting with the noc is something he doesn't walk away from feeling cheated. Regards --Rob
Current thread:
- Re: Help with bad announcement from UUnet, (continued)
- Re: Help with bad announcement from UUnet Anne Marcel Roorda (Mar 29)
- Re: Help with bad announcement from UUnet Stephen J. Wilcox (Mar 29)
- Re: Help with bad announcement from UUnet Mark E. Mallett (Mar 29)
- Where does the buck stop? Sean Donelan (Mar 29)
- Re: Where does the buck stop? Avleen Vig (Mar 29)
- Re: Where does the buck stop? Christopher X. Candreva (Mar 31)
- Re: Where does the buck stop? Jeff Ogden (Mar 31)
- Re: Help with bad announcement from UUnet Anne Marcel Roorda (Mar 29)
- Re: Help with bad announcement from UUnet Simon Lyall (Mar 29)
- RE: Help with bad announcement from UUnet Steve Naslund (Mar 29)