Re: ISP responses to DOS/DDOS attacks for customers

["Tony Thornton" <tthornt () cary cw net>]

We, respond within the hour. With regards to the scope/depth of the support.
I, personally assist the customer up to the point of Auditing the suspected
internal host(s). At, that point i recommend tools and websites  to the
customer.

Best Regards,
Tony Thornton

The new electronic interdependence
recreates the world in the image of
a global village.
1967- Marshall McLuhan; 1911-1980
Therefore, Internet security
is a journey, not a destination.

----- Original Message -----
From: "Wayne Bogan" <wbogan () InfoAve Net>
To: <nanog () merit edu>
Sent: Wednesday, October 23, 2002 1:35 AM
Subject: ISP responses to DOS/DDOS attacks for customers


> Is there a standard/general level of response that ISPs should provide
when
> responding to DOS/DDOS attacks for customer networks. We try to respond
and
> help any customer with identifying and resolving the problem since most of
> our customers don't have the staff to respond appropriately.  How far
should
> we go?
>
> If this issue has already been addressed, please respond off-list with the
> correct direction to search.
>
> Regards,
>
> Wayne