Re: Blocked by msn.com MX, contact for MSN.COM postmaster ?

[Darin Wayrynen <darin () deru net>]

Does anyone have a contact at msn.com that will respond to a situation
similar to this thread?  Our email queries to support/abuse/etc
@msn.com have gone unanswered.

We have a class C allocated from one of our /16's that has been
blocked by MSN without any prior warning/notice from them.
Unfortunately for our customers, this class C is heavily subneted and
their efforts to block a potential spammer is akin to throwing the
baby out with the bath water.  a /32 I can understand, but a /24?  Why
not a /23 or heck a /8 - carpet bomb everything...

We have *always* been responsive to spam complaints so to be blocked
without any contact/notice is a bit disconcerting.  I'm as anti-spam
as they come, but this is a bit extreme...

Darin


> I'm actually dealing with the same issue as we speak.  Out of racks of
> web servers doing shared hosting, MSN decided to block the eth0 on one
> of our Linux boxes.  I called a friend and was given a direct number to
> level 3 MSN technical support; they are the last tier of support you can
> speak to about technical issues as they forward everything via email to
> the MSN NOC.
>
> Tier 3 support #: 877.606.9433
>
> I spent sometime on the phone with an engineer (?) Jerry (Gerald) Jones
> at the above number.  If you'd like you can reference my ticket number
> (103316949), which should have numerous comments on it and all the
> details concerning the SMTP relay issue at hand.
>
> FYI: MSN's email addresses are useless; I tried NOC@, Postmaster@,
> Network@ & Abuse@ to no avail.
>
> Hope this helps.  Still waiting for the issue to be resolved though,
> ticket was created 4+ hours ago.
>
> Todd Mitchell
> ProNIC Solutions
>
>
> | -----Original Message-----
> | From: owner-nanog () merit edu [mailto:owner-nanog () merit edu] On 
> | Behalf Of Mark E. Mallett
> | Sent: Wednesday, January 29, 2003 5:44 PM
> | To: Miquel van Smoorenburg
> | Cc: nanog () merit edu
> | Subject: Re: Blocked by msn.com MX, contact for MSN.COM postmaster ?
> | 
> | 
> | 
> | On Tue, Jan 28, 2003 at 11:49:16AM +0000, Miquel van 
> | Smoorenburg wrote:
> | > 
> | > I found out that our outgoing SMTP servers have been blocked by
> | > the msn.com MXes. In a nasty way, too -- no SMTP error, the TCP
> | > connection is simply closed by them immidiately after 
> | establishing it.
> | > We're not listed on any RBL/DNSBL and have an active abuse desk.
> | > 
> | > I mailed postmaster () msn com, msnhst () msn com, noc () microsoft com,
> | > but didn't get a reply from any of them. Does anyone here know
> | > who to talk to ?
> | 
> | I'd be interested in knowing what you find out.  We observed the same
> | thing a while ago from one of our mail servers-- but just one.
> | Connection drops immediately, no clue given as to why.  However, from
> | another mail server just a few IP numbers away (in the same /24), the
> | connection goes through just fine.  The workaround was obviously to
> | configure the first mail server to relay mail for msn.com via the
> | second one, and to try to get Microsoft to tell us what was up.  No
> | luck on that last front though.
> | 
> | -mm-
> | 
> |