Re: OT: level3 contact

[Richard A Steenbergen <ras () e-gerbil net>]

On Wed, Mar 05, 2003 at 04:40:49PM -0500, Andy Dills wrote:
> On Wed, 5 Mar 2003, Kris Foster wrote:
>
> > > > Can someone clueful at level3 please contact me about bgp.  We are a
> > > > customer, and phone calls and email have failed to get us a contact.
> > >
> > > WOW...you're a _customer_ and you can't get somebody on the phone?
> >
> > 'get somebody on the phone' or 'get someone with BGP clue on the phone'
>
> Either and both. I'm sure L3 has people outside of their core engineering
> group that understand BGP.
>
> Ok, so maybe he's looking to start running BGP. I could understand not
> being able to get somebody on the phone without effort when trying to get
> things running the first time (but with multiple emails and calls, it's
> still inexcusable). However, if you're already exchanging routes with
> them, there's no excuse for not being able to get somebody who understands
> BGP on the phone.

Customer install engineers industry-wide are always flakey at best. It
isn't in their job description to be on call 24/7 in case you have an
emergency late-night installation. Besides, it's scarey enough knowing
that they have enable.

-- 
Richard A Steenbergen <ras () e-gerbil net>       http://www.e-gerbil.net/ras
GPG Key ID: 0xF8B12CBC (7535 7F59 8204 ED1F CC1C 53AF 4C41 5ECA F8B1 2CBC)