Customer support tutorial

["Howard C. Berkowitz" <hcb () gettcomm com>]

I was about to answer a request for my presentation about customer 
support, but I had a cat-on-keyboard exploit and I don't know who 
asked.

In any event, the Atlanta presentation is at 
http://www.nanog.org/mtg-0102/cust.html

I did it as a two-part with an intermediate BGP tutorial. In one of 
the two, there is an RFC 2270 slide. Please, please ignore it -- my 
brain went out to lunch on that one!

Actually, this raises the interesting point -- is there an interest 
in updating and having running commentary on older presentations, 
keeping some content up to date?  Is this something the NANOG site 
could support?