nanog mailing list archives
Re: Pay-As-You-Use High-Speed Internet?
From: Jim Segrave <jes () nl demon net>
Date: Mon, 17 May 2004 10:39:37 +0200
On Fri 14 May 2004 (18:44 -0400), Jonathan M. Slivko wrote:
Steve, As for your point of the major cost for an ISP would be support. That is where I beg to differ, in my own experience working for this company on this project, it has required very little time to do actual support work to the end-user, provided that the Internet connection actually works.
Then you haven't worked for an ISP selling consumer DSL. Support eats margins more than any other single factor - transit is getting cheaper, equipment is getting cheaper in terms of Euros/Mb/sec. Customers are getting more demanding and having more problems than ever, for which they pick up the phone and expect support. -- Jim Segrave jes () nl demon net
Current thread:
- Re: Pay-As-You-Use High-Speed Internet?, (continued)
- Re: Pay-As-You-Use High-Speed Internet? Jonathan M. Slivko (May 14)
- Re: Pay-As-You-Use High-Speed Internet? Deepak Jain (May 14)
- Re: Pay-As-You-Use High-Speed Internet? Jonathan M. Slivko (May 14)
- Re: Pay-As-You-Use High-Speed Internet? Jonathan M. Slivko (May 14)
- Re: Pay-As-You-Use High-Speed Internet? Jonathan M. Slivko (May 14)
- Re: Pay-As-You-Use High-Speed Internet? Kurt Erik Lindqvist (May 17)
- Message not available
- Re: Pay-As-You-Use High-Speed Internet? Jonathan M. Slivko (May 14)
- Re: Pay-As-You-Use High-Speed Internet? Daniel Senie (May 14)
- Message not available
- Re: Pay-As-You-Use High-Speed Internet? Jonathan M. Slivko (May 14)
- Re: Pay-As-You-Use High-Speed Internet? Steve Gibbard (May 14)
- Re: Pay-As-You-Use High-Speed Internet? Jonathan M. Slivko (May 14)
- Re: Pay-As-You-Use High-Speed Internet? Jim Segrave (May 17)
- Re: Pay-As-You-Use High-Speed Internet? Charles Sprickman (May 17)
- Re: Pay-As-You-Use High-Speed Internet? Jonathan M. Slivko (May 14)
- Re: Pay-As-You-Use High-Speed Internet? Rob Nelson (May 14)
- Re: Pay-As-You-Use High-Speed Internet? Jonathan M. Slivko (May 14)
- Re: Pay-As-You-Use High-Speed Internet? Niels Bakker (May 14)
- Re: Pay-As-You-Use High-Speed Internet? Rob Nelson (May 15)
- Re: Pay-As-You-Use High-Speed Internet? Jonathan M. Slivko (May 14)
- Re: Pay-As-You-Use High-Speed Internet? Jonathan M. Slivko (May 14)