nanog mailing list archives
Re: GoDaddy.com shuts down entire data center?
From: Greg Boehnlein <damin () nacs net>
Date: Mon, 16 Jan 2006 09:51:45 -0500 (EST)
On Mon, 16 Jan 2006, Martin Hannigan wrote:
Here's the story on the big outage. http://marc.perkel.com/index.html Here's another recorded conversation. (Can you do this in NJ?) http://marc.perkel.com/audio/godaddy2.mp3 The GoDaddy folks are well trained. Kudos.
While I do believe that GoDaddy appears to have some sloppy policies and procedures, if you listen to both conversations, you will find that GoDaddy followed a procedure to deal with the issue, and the caller patently refused to follow it. In my opinion, the caller is just grandstanding, most likely for dramatic effect. I counted over 15 different times when the staff at GoDaddy explained that he needed to follow a specific procedure outlined in an E-mail, and they offered to re-send it as many times as he needed and to whatever E-mail address he wanted. During the conversation, the caller claims that the owner of the Datacenter is too busy trying to move domains to respond to the E-mail that would allow him to resolve the entire issue. If this is the case, then this is really poor priority management, and if what GoDaddy indicates in the call is true (Several warnings and notifications of pending suspension) then I have to wonder what nectartech management was thinking? Furthermore, the caller identifies himself in his blog as a "professional asshole", and based on the recorded calls, I have to agree that he has earned his title. -- Vice President of N2Net, a New Age Consulting Service, Inc. Company http://www.n2net.net Where everything clicks into place! KP-216-121-ST
Current thread:
- Re: GoDaddy.com shuts down entire data center?, (continued)
- Re: GoDaddy.com shuts down entire data center? Martin Hannigan (Jan 15)
- Re: GoDaddy.com shuts down entire data center? Suresh Ramasubramanian (Jan 15)
- Re: GoDaddy.com shuts down entire data center? chuck goolsbee (Jan 15)
- Message not available
- Re: GoDaddy.com shuts down entire data center? Alexander Harrowell (Jan 16)
- Re: GoDaddy.com shuts down entire data center? Martin Hannigan (Jan 15)
- Re: GoDaddy.com shuts down entire data center? Steve Gibbard (Jan 16)
- DNS Server domains was Re: GoDaddy.com shuts down entire data center? Simon Waters (Jan 17)
- Re: DNS Server domains was Re: GoDaddy.com shuts down entire data center? Steven M. Bellovin (Jan 17)
- DNS Server domains was Re: GoDaddy.com shuts down entire data center? Simon Waters (Jan 17)
- Re: GoDaddy.com shuts down entire data center? Martin Hannigan (Jan 15)
- Re: GoDaddy.com shuts down entire data center? Martin Hannigan (Jan 15)
- Re: GoDaddy.com shuts down entire data center? Simon Waters (Jan 16)
- Re: GoDaddy.com shuts down entire data center? Greg Boehnlein (Jan 16)
- Re: GoDaddy.com shuts down entire data center? Martin Hannigan (Jan 16)
- Re: GoDaddy.com shuts down entire data center? Brett Frankenberger (Jan 16)
- Re: GoDaddy.com shuts down entire data center? Peter Dambier (Jan 16)