nanog mailing list archives
Re: tech support being flooded due to IE 0day
From: Joel Jaeggli <joelja () uoregon edu>
Date: Thu, 21 Sep 2006 22:11:26 -0700
Paul Vixie wrote:
joelja () uoregon edu (Joel Jaeggli) writes:Even in an enterprise it's really hard to justify the expenditure that a rapid response to a host security problem involves. For an isp which is not likely to be in the position to recover the cost of being reactive let alone pro-active I can't imagine how they would possibly support desktop issues like this.
<snip>
the perfect storm is a million extra customers calling over the course of a week just to explain that they have "exploding DLL symptoms" and listen to a "live operator" tell them that this isn't a network problem and they should contact the dealer where they bought their computer, which is likely CostCo. assuming that this takes less than 60 seconds per affected customer, it's still a nasty unbudgeted expense and as a secondary burn it will make real network problems harder to report.
Indeed. I'm fairly certain that in the life-cycle of some network maladies that decision has to be made as to whether you want to go out of business sooner (no more customers) or later (costs). When given the choice, I prefer the later. -- ------------------------------------------------------------------------ Joel Jaeggli Unix Consulting joelja () uoregon edu GPG Key Fingerprint: 5C6E 0104 BAF0 40B0 5BD3 C38B F000 35AB B67F 56B2
Current thread:
- Re: tech support being flooded due to IE 0day, (continued)
- Re: tech support being flooded due to IE 0day D'Arcy J.M. Cain (Sep 22)
- Re: tech support being flooded due to IE 0day Richard A Steenbergen (Sep 21)
- Re: tech support being flooded due to IE 0day Michael . Dillon (Sep 22)
- RE: tech support being flooded due to IE 0day Lincoln Dale (Sep 22)
- [Closed-Dead-OT-CloseMe]Re: tech support being flooded due to IE 0day Myke Lyons (Sep 22)
- Re: tech support being flooded due to IE 0day Pete Templin (Sep 22)
- Re: tech support being flooded due to IE 0day Barry Shein (Sep 22)
- Re: tech support being flooded due to IE 0day Joel Jaeggli (Sep 21)
- Re: tech support being flooded due to IE 0day Gadi Evron (Sep 21)
- Re: tech support being flooded due to IE 0day Paul Vixie (Sep 21)
- Re: tech support being flooded due to IE 0day Joel Jaeggli (Sep 21)
- Re: tech support being flooded due to IE 0day Sean Donelan (Sep 21)
- Re: tech support being flooded due to IE 0day Paul Vixie (Sep 22)
- Microsoft Support (was Re: tech support being flooded due to IE 0day) Sean Donelan (Sep 22)
- Re: tech support being flooded due to IE 0day Robert Snyder (Sep 21)