nanog mailing list archives
RE: Question about SLAs
From: "Chad Skidmore" <chad () skidmore org>
Date: Thu, 8 Feb 2007 19:09:34 -0800
Find a new vendor is certainly one solution. Regards, chad ________________________________ From: owner-nanog () merit edu on behalf of Barry Shein Sent: Thu 2/8/2007 3:00 PM To: nanog () merit edu Subject: Question about SLAs Other than "give them the bum's rush!" what do you do when a vendor is a PITA about SLAs for outages? Obviously there's not enough on the table to get lawyers involved, but it's aggravating when first they act like they lost your SLA request, then claim their logs don't match your logs in some significant way, then try to avoid returning calls to find out what got decided about disputes I guess hoping you'll give up, etc. It's lousy "game theory" if the vendor just wants to insist their logs are very different than the customer's (highly detailed logs), for example, short of bolting, which there might be other reasons to not want to do except as a last resort, like the cost would be a lot more than the SLAs in question. But where's the leverage? I hope this is operational enough for this list, if not feel free point me somewhere else. -- -Barry Shein The World | bzs () TheWorld com | http://www.TheWorld.com <http://www.theworld.com/> Purveyors to the Trade | Voice: 800-THE-WRLD | Login: Nationwide Software Tool & Die | Public Access Internet | SINCE 1989 *oo*
Current thread:
- Question about SLAs Barry Shein (Feb 08)
- RE: Question about SLAs Chad Skidmore (Feb 08)
- Re: Question about SLAs Valdis . Kletnieks (Feb 08)
- RE: Question about SLAs Chad Skidmore (Feb 08)
- RE: Question about SLAs Fox,Thomas (Feb 09)
- Re: Question about SLAs Joseph S D Yao (Feb 09)
- RE: Question about SLAs Barry Shein (Feb 09)
- Re: Question about SLAs Valdis . Kletnieks (Feb 08)
- <Possible follow-ups>
- RE: Question about SLAs Fergie (Feb 08)
- RE: Question about SLAs michael.dillon (Feb 09)
- RE: Question about SLAs Fox,Thomas (Feb 09)
- Re: Question about SLAs Steve Rubin (Feb 09)
- Re: Question about SLAs Deepak Jain (Feb 09)
(Thread continues...)
- RE: Question about SLAs Chad Skidmore (Feb 08)