nanog mailing list archives
Re: how to write an incident report
From: Hank Nussbacher <hank () efes iucc ac il>
Date: Sat, 20 Oct 2007 19:04:47 +0200 (IST)
On Fri, 19 Oct 2007, Joe Abley wrote:
For those who don't recognise the name (presumably many people), Citylink are a disruptive high-speed metro transport provider in Wellington, New Zealand. They run the most elaborate and scary layer-2 switched ethernet network I've ever heard of, and the other week they ran into some problems which caused a prolonged outage.Here's their writeup: http://news.clnz.net/2007/10/19#Loopback-Saturday-Discussion Why don't I have any suppliers like this?
Probably because your suppliers run everything thru their lawyers. This obviously was posted straight via the NOC/OPs group. They'll continue to post incident reports like this until they get hit by their first lawsuit by someone similar to "spilling hot coffee on their lap".
"This take somewhat longer than it should have...""then we are pretty sure that the measures above (enforcing MAC count limits on every port, disabling keepalives on interswitch links, single homing all 2950's) will prevent the problem from reoccuring..."
There is enough info in that posting to bury them in frivilous lawsuits. -Hank
Current thread:
- how to write an incident report Joe Abley (Oct 19)
- Re: how to write an incident report Steven Haigh (Oct 19)
- Re: how to write an incident report Hank Nussbacher (Oct 20)
- Re: how to write an incident report Jason Seemann (Oct 20)
- Re: how to write an incident report Joe Abley (Oct 20)
- Re: how to write an incident report D'Arcy J.M. Cain (Oct 20)
- Re: how to write an incident report Simon Lyall (Oct 20)
- RE: how to write an incident report Alex Rubenstein (Oct 20)
- Re: how to write an incident report Matthew Moyle-Croft (Oct 21)
- Re: how to write an incident report Bill Woodcock (Oct 20)