nanog mailing list archives
Re: Level 3 TPA routing today?
From: Craig Pierantozzi <craigp () tozz net>
Date: Wed, 27 Aug 2008 18:23:51 -0600
Most likely the issue was communication between the NOC and the service management center. The NOC deals with the core facing events versus the SMC which takes the incoming calls from the customers. In this case the issue was identified and resolved in the NOC.
Perhaps the RFO was not posted internally or whomever you talked with didn't check the status updates or something. Lot's of things could have resulted in a tech not knowing about this type of issue.
Anyway, to tie up loose ends, there was a problem on a core router that was isolated and then repaired in Atlanta.
regards -Craig On Aug 27, 2008, at 5:02 PM, Jon Lewis wrote:
On Wed, 27 Aug 2008, David Hubbard wrote:be. The tech I spoke to this morning said he had no knowledge of any issues yesterday, of course my ticket also had none of the information I sent in to them yesterday or even a clear description of what the problem was....We opened a ticket for today's event and got the same response. ---------------------------------------------------------------------- Jon Lewis | I route Senior Network Engineer | therefore you are Atlantic Net | _________ http://www.lewis.org/~jlewis/pgp for PGP public key_________
Current thread:
- RE: Level 3 TPA routing today?, (continued)
- RE: Level 3 TPA routing today? Justin D. Scott (Aug 26)
- Re: Level 3 TPA routing today? Jay R. Ashworth (Aug 27)
- Re: Level 3 TPA routing today? Jon Lewis (Aug 27)
- Re: Level 3 TPA routing today? Jay R. Ashworth (Aug 27)
- Re: Level 3 TPA routing today? david raistrick (Aug 26)
- Re: Level 3 TPA routing today? Peter Beckman (Aug 26)
- RE: Level 3 TPA routing today? Scott Berkman (Aug 26)
- Message not available
- Re: Level 3 TPA routing today? Paul Wall (Aug 26)
- Re: Level 3 TPA routing today? Peter Beckman (Aug 26)
- RE: Level 3 TPA routing today? Justin D. Scott (Aug 26)
- RE: Level 3 TPA routing today? David Hubbard (Aug 27)
- Re: Level 3 TPA routing today? chip (Aug 27)
- RE: Level 3 TPA routing today? Jon Lewis (Aug 27)
- Re: Level 3 TPA routing today? Craig Pierantozzi (Aug 27)
- Re: Level 3 TPA routing today? William R. Lorenz (Aug 27)
- Re: Level 3 TPA routing today? Craig Pierantozzi (Aug 27)