nanog mailing list archives
Re: What to do when your ISP off-shores tech support
From: Steve Bertrand <steve () ibctech ca>
Date: Wed, 24 Dec 2008 11:04:43 -0500
Matthew Black wrote:
I've had difficulties reaching anyone with a brain at my DSL provider Verizon California. I can reliably ping the first hop from my home to the CO with a 25ms delay. But if I ping any other location, packets get dropped or significantly delayed. To me, this sounds like Verizon has an internal routing problem rather than a problem with my phone line. Note that it rained recently in our area and the cable vault in front of my is usually covered with stagnant water because the gutters don't drain it away. I have tried to explain this to tech support but they refuse to go off script, even the supervisors. They keep insisting on sending a tech to my home when I suggest this should be escalated to their network operations team. Anyhow, if I can reliably ping the first hop from my home, would that eliminate my telephone connection as part of the problem? Just a sanity check on my part. Thanks.
Is your DSL modem of the type that you can log into and check the line stats? Even if there are phone line problems, you still have sync, and regardless what the sync rate, line noise etc are, if you can ping across the link and get a reply, replies should come back from distant gear as well. Perhaps an op from another relatively local provider could supply you with a temporary DSL auth account to see if that will route you around the problem. I could supply you one, but I'm in southern Ontario, Canada, so I don't know if the realm would properly route all the way back here or not. Steve
Current thread:
- Re: What to do when your ISP off-shores tech support, (continued)
- Re: What to do when your ISP off-shores tech support Andy Davidson (Dec 27)
- Re: What to do when your ISP off-shores tech support Steven M. Bellovin (Dec 27)
- RE: What to do when your ISP off-shores tech support Richey (Dec 27)
- RE: What to do when your ISP off-shores tech support Frank Bulk - iName.com (Dec 25)
- Re: What to do when your ISP off-shores tech support Martin Hannigan (Dec 25)
- Re: What to do when your ISP off-shores tech support Mark Foster (Dec 25)
- Re: What to do when your ISP off-shores tech support Todd Vierling (Dec 26)
- Re: What to do when your ISP off-shores tech support Martin Hannigan (Dec 26)
- Re: What to do when your ISP off-shores tech support Matthew Moyle-Croft (Dec 26)
- Re: What to do when your ISP off-shores tech support Andrew Matthews (Dec 26)
- RE: What to do when your ISP off-shores tech support Tomas L. Byrnes (Dec 24)
- Re: What to do when your ISP off-shores tech support Matthew Black (Dec 24)
- Re: What to do when your ISP off-shores tech support Etaoin Shrdlu (Dec 24)
- Re: What to do when your ISP off-shores tech support Matthew Black (Dec 24)
- RE: What to do when your ISP off-shores tech support Michael K. Smith - Adhost (Dec 24)
- Re: What to do when your ISP off-shores tech support chaim . rieger (Dec 24)
- Re: What to do when your ISP off-shores tech support Tom Hutton (Dec 25)
- Re: What to do when your ISP off-shores tech support Seth Mattinen (Dec 24)