nanog mailing list archives
Re: Cisco vs Adtran vs Juniper
From: Doug McIntyre <merlyn () geeks org>
Date: Mon, 21 Jul 2008 01:08:23 -0500
On Fri, Jul 18, 2008 at 11:55:44AM -0400, Paul Stewart wrote:
Still wondering if anyone knows how the Cisco lifetime warranty really works...?
You call up TAC, tell them you have a problem with your catalyst. Since the huge gray-market problem with cisco gear, they'll probably want proof that you are original owner, so you'll most likely need to dig up invoices showing buying from an authorized cisco dealer/distributer. If they are happy with your documentation, you get support. If its a security problem with the software version, they'll give you a link to download a fixed version. If you have bad hardware, you'll get it cross-shipped next-business-day. You still need Smartnet to get any version upgrade, or faster shipping than NBD.
Current thread:
- Force10 E300 vs. Juniper MX480 Joe Abley (Jul 17)
- Re: Force10 E300 vs. Juniper MX480 Chris Marlatt (Jul 18)
- <Possible follow-ups>
- Re: Force10 E300 vs. Juniper MX480 Keith O'neill (Jul 18)
- Re: Force10 E300 vs. Juniper MX480 Chris Marlatt (Jul 18)
- Re: Force10 E300 vs. Juniper MX480 Chris Heighway (Jul 18)
- Cisco vs Adtran vs Juniper Paul Stewart (Jul 18)
- Re: Cisco vs Adtran vs Juniper Chris Heighway (Jul 18)
- Message not available
- RE: Cisco vs Adtran vs Juniper Paul Stewart (Jul 18)
- RE: Cisco vs Adtran vs Juniper Eric Van Tol (Jul 18)
- RE: Cisco vs Adtran vs Juniper Paul Stewart (Jul 18)
- Re: Cisco vs Adtran vs Juniper Doug McIntyre (Jul 20)
- Re: Force10 E300 vs. Juniper MX480 Chris Marlatt (Jul 18)
- RE: Cisco vs Adtran vs Juniper Eric Van Tol (Jul 18)
- Re: Cisco vs Adtran vs Juniper Matthew Elmore (Jul 21)
- RE: Cisco vs Adtran vs Juniper Paul Stewart (Jul 21)
- RE: Force10 E300 vs. Juniper MX480 Martin Hannigan (Jul 18)