nanog mailing list archives
Re: Level 3 - "legacy" Wiltel/Looking Glass bandwidth
From: "George Carey" <george () montco net>
Date: Thu, 02 Jul 2009 10:47:15 -0400
As a Level 3 customer who had connectivity to some legacy Wiltel equipment I can also attest that service levels were pretty bad following that merger. We had a few memorable outages where escalations were necessary to get things resolved and folks familiar with the equipment were hard to find. In meeting with our account team we were able to get them to agree to roll us off the old gear which was really inadequate anyway for the purpose which happened to be an Option A MPLS NNI. It took them a long time to get that done but since then I would say that service levels have returned to the normal albeit somewhat less than desirable levels. We have had relatively few problems with our vanilla transit connections though. The same goes for some long haul that they inherited with the Broadwing acquisition. There were some glitches with some of the fiber grooming they did a while back but that seems to have passed. I also seem to be receiving less maintenance notifications overall from Level 3 as a general trend. Hope it continues.
George
Current thread:
- Level 3 - "legacy" Wiltel/Looking Glass bandwidth Scott Howard (Jul 01)
- Re: Level 3 - "legacy" Wiltel/Looking Glass bandwidth david raistrick (Jul 02)
- Re: Level 3 - "legacy" Wiltel/Looking Glass bandwidth George Carey (Jul 02)
- Re: Level 3 - "legacy" Wiltel/Looking Glass bandwidth Jason LeBlanc (Jul 02)
- Re: Level 3 - "legacy" Wiltel/Looking Glass bandwidth Will Orton (Jul 02)
- Re: Level 3 - "legacy" Wiltel/Looking Glass bandwidth Eric Nowland, Wyoming.com (Jul 02)
- Level 3 (was: "legacy" Wiltel/Looking Glass bandwidth) Deepak Jain (Jul 02)
- Re: Level 3 (was: "legacy" Wiltel/Looking Glass bandwidth) Shane Ronan (Jul 02)
- Re: Level 3 Jason LeBlanc (Jul 08)
- Re: Level 3 Charles Wyble (Jul 08)
- Bandcon Kretchmer, Sam (Jul 08)
- Re: Bandcon Andrew Matthews (Jul 08)
- RE: Bandcon Paul Stewart (Jul 08)
- Re: Level 3 - "legacy" Wiltel/Looking Glass bandwidth Eric Nowland, Wyoming.com (Jul 02)