Re: XO feedback

[Net <funkyfun () gmail com>]

Thanks for the detailed feedback stefan. Its very much appreciated.

I'd also like to say thanks for all the private replies. This will
certainly go a long way in helping us decide who we end up going with.

Best,

On 7/1/10, Stefan Molnar <stefan () csudsu com> wrote:
> XO has many downs than ups.   I am a current XO customer mainly due to the
> costs, having voice, PtP, Transit, and Co-Location.
>
> Here is my rundown.
>
> Internet Transit:  Yes it works, and when their routing goes ape, no one
> knows what is going on.  They have a tendency not to do a "wr mem" on
> their ciscos.
>
> Point to Point:  Yes it works, but when they have to take an OC12 or some
> large circuit down you might be notified the day of.  Also if you have
> more than one circuit with them, finding what circuit will be hit takes
> ages on their side.
>
> Co-Location:  One crap shoot close to death.  A "change control" group has
> to approve changes, adds, and you as a customer has zero say.
>
> Call Center:  I feel like Mr. Bean is running the call center.  Depending
> on who you call, and when they last did trainning you will get a wild
> range of responces.  Even for the simplest of things takes about 20 min to
> make a ticket, and some have taken past 40min.
>
> Voice:  Random failures of not being able to reach cell phone carriers.
> Random issues where some trunk lines just go offline.  But to XO it is
> always the customer hardware.  Another great feature if you have a trouble
> ticket and in part of correcting the issue if some other change was
> introduced an automated system will back out any changes weeks later.
>
> It is one of those things in life you deal with because the tradeoff is
> something execs see as the monthly OPEX costs.
>
> Stefan
>
>
> On Thu, 1 Jul 2010, Net wrote:
>
> > Hi,
> >
> > We're currently looking to buy transit from XO for one of our DCs.
> > Their pricing is very competative compared to some of the other
> > providers we've considered to date.
> >
> > I'm hoping to get some feedback on their services, support, peering
> > arrangements and the overall stability of their core backbone network
> > from folks who've had experience or currently using them.
> >
> > Any info would be greatly appreciated.
> >
> > Thanks in advance
> >
> > --
> > Sent from my mobile device

-- 
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