RE: Extended outage at Vitelity / XO?

["James J. Lumby II" <james () cpctechnology com>]

Our carrier, icall, had the same problem, so it wasn't just vitality.  It got fixed this morning:





2010-05-21 8:32AM EST - XO Communications and Acme Packet, the vendor of the failed equipment, have made repairs and 
resolved the issue. We do not expect any further issues at this time. A formal RFO will be provided once we have 
received one.

2010-05-20 9:53PM EST - XO technicans have been unable to remedy the issue in the projected timeline. We are awaiting 
further updates.

2010-05-20 8:48PM EST - XO technicans are on-site and have provided an estimated resolution time of 30 minutes.

2010-05-20 7:15PM EST - XO Communications, one of our primary inbound DID providers, is currently experiencing a major 
equipment outage. This outage is affecting many of our US inbound DIDs.



So, no, it doesn't look like an billing dispute imo.


Thank you,
James Lumby
CPC Technologies, LLC.
http://www.cpctechnology.com
817-435-0010 x 5040





Subject: Extended outage at Vitelity / XO?

To: NANOG list <nanog () nanog org>

Message-ID: <C4AEA55D-FD64-4849-B034-138E7134BF32 () gmail com>

Content-Type: text/plain; charset=us-ascii



Hi, folks,



All 30 of the DIDs I have at one of VOIP providers, Vitelity.net, have been offline for more than 8 hours as of this 
writing.



Vitelity quickly acknowledged the problem, and are characterizing this as a "global DID outage" at XO Communications, 
affecting "over 100,000 of [Vitelity's] DIDs alone and many others throughout [XO's] network."    Now, I know major 
outages do happen, and service with Vitelity has been generally good, but 8 hours and counting is pretty awful.



I'm worried that this may in fact be the result of a contract dispute of some kind between Vitelity and XO, and, if so, 
that this may be an even bigger problem for me than it already is.



Can anyone else confirm Vitelity's report of widespread outages with XO?



thanks,



Graham