nanog mailing list archives
Re: reporting physical plant damage to AT&T?
From: "Kevin Oberman" <oberman () es net>
Date: Thu, 25 Nov 2010 14:11:31 -0800
From: Paul Vixie <vixie () isc org> Date: Thu, 25 Nov 2010 21:14:45 +0000 there's a pacific telephone j-box at the edge of a parking lot in san mateo california that's been hit by a car hard enough to spring the door open. the copper punchdowns are now freely and publically accessible. i think it's not pac tel or pac bell or sbc any more, so what i need is to know how to tell AT&T that they've got a physical plant problem that will soon be customer affecting, especially with the weather like it is. there was a call-before- you-dig sticker on it so i called that number and they said it wasn't their problem. i'm trying to do the right thing by asking AT&T to make it so if i google for "report damage to at&t" it will give a useful result. meanwhile if someone from at&t asks me i will tell them the road address of the box. (i am not an at&t customer and calling 1-800-CALL-ATT did me no good at all.)
Have you tried 611 (from an AT&T land-line phone)? The menus are horrid, but you should finally get to a human. -- R. Kevin Oberman, Network Engineer Energy Sciences Network (ESnet) Ernest O. Lawrence Berkeley National Laboratory (Berkeley Lab) E-mail: oberman () es net Phone: +1 510 486-8634 Key fingerprint:059B 2DDF 031C 9BA3 14A4 EADA 927D EBB3 987B 3751
Current thread:
- reporting physical plant damage to AT&T? Paul Vixie (Nov 26)
- Re: reporting physical plant damage to AT&T? Robert Glover (Nov 26)
- Re: reporting physical plant damage to AT&T? Paul Vixie (Nov 26)
- Re: reporting physical plant damage to AT&T? Warren Bailey (Nov 26)
- Re: reporting physical plant damage to AT&T? Justin M. Streiner (Nov 26)
- Re: reporting physical plant damage to AT&T? Paul Vixie (Nov 26)
- Re: reporting physical plant damage to AT&T? Kevin Oberman (Nov 26)
- Re: reporting physical plant damage to AT&T? Warren Bailey (Nov 26)
- Re: reporting physical plant damage to AT&T? Robert Glover (Nov 26)